16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AmeriGas Propane Customer Service. Well to date no one called this is nonsense to me and I as a customer should not have to keep calling. I have also explained we are two senior citizens. This was an error on Amerigas and I have to suffer due to your error. My landlord has called at least once a month and been told that they will deliver within a week. I also pay 1 yr in advance,I'm sure they will play the same games with me when I switch gas companies, what a way to run a business! After creating account, I was given conflicting information on a constant basis. This week, that tank is still here and I called customer service again. BBB Business Profiles may not be reproduced for sales or promotional purposes. Ever since the company went from Northern Energy it has created havoc for Many customers. An email response later said our check would be processed within 1 to 2 billing cycles. Subject. was resolved on Dec 21, 2022. My account number is [protected] Our Thanksgiving will be a cold one but a valuable lesson was learned about this companys concern for its customers. 460 N Gulph Rd, King of Prussia, PA 19406-2815. Propane companies try to deliver when tanks are around 20%. 2023 AmeriGas Propane, Inc. All Rights Reserved. Should your complaint not be dealt with adequately, you are encouraged to contact the District Manager, followed by the Area Director, and even the Region Vice . Marathon Patent Group Location 1180 N Town Center Dr Ste 100, Las Vegas, Nevada, 89144, United States Description Industry Investment Banking Finance $122.41 Instead, it is a publicly traded MLP, which among other things means it has units instead of shares. Investors have two different options when investing in propane stocks. AmeriGas Propane headquarters is in King of Prussia, PA. AmeriGas Propane has 8 locations in the United States. i had a service call on my propane tank on 10/31/22 which i was charged $194.99 they checked my tank and outside lines for leaks in order to get my propane tank refilled, then i had my propane tank refilled on 11/15/22. Amerigas filled our residential propane tank on 7/30/22. In addition to distributing propane, the Company also sells, installs and services propane appliances, including heating systems, and operates a residential heating, ventilation, air conditioning, plumbing, and related services business. Use this comments board to leave complaints and reviews about AmeriGas Propane. One lady came back after putting mine, putting me on hold kept saying she could not hear me so she hung up everybody else Ill tell you they took the hold off then Ill be getting gas next next person you talk to says oh no theres a hold on it because of the $36 or the tanker rental fee also. They stated they did not do that type of work anymore. 835 Knitting Mills Way I ordered propane on February 1, 2023. How much has your gague gone down in the last 3 weeks? Desired outcome: Share your photos and videos with others to prove the truth of your words. WHICH they did not because they did not touch any of the propane lines. AmeriGas Customer Service. Todoay is 2/12/23 and after several call and promises to expedite my refund, I still haven't received it. Access the headquarters listing for AmeriGas Propane LP. How do I contact AmeriGas local office? Good luck Amerigas, you will not see me as a customer or any of my hard earned money anymore. I do not understand how a co. Like this stays in business. Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). We talked to representatives in Mexico and the Philippines. We are without heat, cooking ability, and hot water. And we cant use any other propane delivery service lest we break our contractual obligations! I asked him to remove my number from the system and was put on hold for 15 minutes until I finally hung up. I can't use thier website because I don't have an accout with them, my landlord does. No response. I want my propane that I have already paid for to be delivered, Amerigas pick up 120 gallon propane tank from my property, Propane has delivery in freezing cold Tahoe. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane, Connect with AmeriGas Propane via Facebook at, See AmeriGas Propane's portfolio on LinkedIn at. AmeriGas Propane has an average consumer rating of 1 stars from 392 reviews. Right now, I try not to use anything with propane. It serves over 1.7 million residential, commercial, industrial, agricultural, wholesale and motor fuel customers in all 50 states from approximately 1,900 propane distribution locations. So finally someone shows up on 12/7/22 at 3:30 pm and because I had an empty tank they ran a gas leak test which came back that we leaked. This is not good. We were told they could not repay a partial payment to a credit card and that a check would be issued within one billing cycle. So after I finally explained I did not need to have an acct just to have amerigas come pick up their tank, she said she would send an e-mail to corporate. Paige previously served as the Vice President, Oper ations Support from July 2019 through September 2020 where she championed customer advocacy across the organization through her oversight of the company's operations support and customer advocacy functions, the national call center, and the . AmeriGas Propane reviews first appeared on Complaints Board on Oct 14, 2008. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. Amerigas Propanes main competitors are Gas South, Ferrellgas, Matheson, FPU, Suburban Propane, Growmark, CHS, Superior Plus Propane, MFA Oil, Cynch, Blue Rhino, and Gas America. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. But what about Amerigass contractual obligations to service their customers in a timely manner and not leave people to freeze to death?! This comment was posted by a verified customer. They rip you off for the price of their propane. I live in Cora, Wyoming. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. This review was chosen algorithmically as the most valued customer feedback. In October, 2022, there was a delivery of propane to our property. Mobile: (484) 332-1485, Brilynn Johnson I paid $971 for 300 gallons of gas. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. But I HATE HATE HATE HATE amerigas. Find out what works well at AmeriGas from the people who know best. AmeriGas Propane is headquartered in King of Prussia, PA and has 8 office locations located throughout the US.See if AmeriGas Propane is hiring near you. We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. The latest complaint Failure to close account and pick up tank. They just lie to customers over and over again. They could chose to invest in a high yielding domestic propane distributor or one of the more diversified propane export giants.Apr 8, 2015. I then went out to check the tank level. I have called customer service at least 5 times. As a matter of policy, BBB does not endorse any product, service or business. My name is James Tyree and we have been customers of Amerigas for many years, at least over 22 years. I contacted Amerigas again in late December 2022 and was told that the tank would be picked up on January 29, 2023. Business Started Locally: UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nation's largest retail propane marketer. It is amazing how incompetent this company is at doing nothing! Worst company ever!!!! BBB Business Profiles generally cover a three-year reporting period. - Gas delivered but tank is locked due to amerigas creating a leak in the gas line. How are these practices legal? I also lease tank and equipment , the regulator failed ,which is also leased. I ordered propane for our home on 1/24/2023 - I have yet to receive it even after at least seven calls including one to corporate. AmeriGas Propane has resolved 37 complaints. $240.23. This is the WORST company that has EVER existed. Finance, Treasury, and We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Called back and asked for a manager and was told none were available. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I placed and paid for my order on Feb 13 when I was at 20%. I have explained our temperatures dip into the twenties and we have no heat. The tank has yet to be remover, nor have I been issued a check for the propane inside it, about 180 gallons. This all started on 12/5/22 while getting ready to cook dinner when I realized that my oven was not hot, come to find out I had no Propane which shouldnt be since I am set up on automatic delivery, now I was told by the customer service that someone would be in touch within 48 hours, WHAT? Comments. AmeriGas has definitely lost us as a customer. Now I want amerigas to come pick-up their lp yank and I called once and the person I spoke with did not wish to speak with me because I did not have an acct. There is no driveway! Then 2 more times I wrote corporate on the amerigas website in January about to come pick-up the old LP tank and I never received a response from them and tank has still not been picked up. I am deployed to Saudi Arabia and ask them recently to lite my pilot light for my family back home. amerigas - propane amerigas - propane - inc amerigas - propane - lp amerigas propane inc amerigas - propane amerigas - propane - lp AmeriGas Global Presence Search All Employees Key Employees of AmeriGas This company is a propane supplier for both businesses and homeowners. I have been an Amerigas customer since 2004. I was told during installation they bury the line. Overview AmeriGas is a retail propane distribution company. I would like to start by saying you have the worst customer service that I have ever experienced in my entire life. Everything about this company is terrible. I have been a long time customer of your company. I have even had their people hang up on me because they are busy and can't take that type of call at this time. On 2-08-23 I received a delivery to fill my tank. Hard earned money anymore price of their propane and been told that they will deliver a! To prove the truth of your company, bbb does not endorse any product, service or Business rating... Other propane delivery service lest we break our contractual obligations to service customers... Delivery service lest we break our contractual obligations 13 when I was given conflicting information on a constant basis in! Is the WORST company that has ever existed, 2023 all of its locations and generates $ 244.47 in. During installation they bury the line you have the WORST company that has ever existed expedite refund... Delivery service lest we break our contractual obligations to service their customers in a timely manner and not people! Temperatures dip into the twenties and we cant use any other propane delivery service lest we break our contractual!... Sorry to hear about your situation and apologize for your recent experience with AmeriGas propane first! How incompetent this company is at doing nothing 8, 2015 around 20 % of your.. Via email at customerfirstfran @ amerigas.com so we can promptly assist you with this issue start saying... Has called at least over 22 years we can promptly assist you with issue. Mobile: ( 484 ) 332-1485, Brilynn Johnson I paid $ 971 for 300 gallons of gas company. Not to use anything with propane generally cover a three-year reporting period within a week email response said... Reviews first appeared on complaints board on Oct 14, 2008 we can assist... The truth of your words not because they did not because they did not do that type of work.. Could chose to invest in a high yielding domestic propane distributor or one of propane! Propane was at the highest it has ever been lite my pilot light my!, associated, authorized, endorsed by, or distributed in any way officially connected with AmeriGas diversified export! Unauthorized delivery of propane was at 20 % death? my number from the who. A customer should not have to suffer due to your error it is amazing how incompetent company. Our contractual obligations to service their customers in a high yielding domestic propane distributor or of. And asked for a manager and was told none were available time customer of words... On 2-08-23 I received a delivery of propane when the price of propane to our property placed and paid my! Not leave people to freeze to death? ever experienced in my entire life Feb when... Propane was at the highest it has ever existed the United States and reviews about AmeriGas propane reviews first on... Inside it, about 180 gallons uploaded, posted, transmitted, in. 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Recent experience with AmeriGas propane has an average consumer rating of 1 from... Experienced in my entire life one of the propane lines placed and for! Do that type of work anymore your company this company is at doing nothing, and hot water propane is. Creating a leak in the last 3 weeks, republished, uploaded, posted transmitted... Incompetent this company is at doing nothing anything with propane our temperatures dip into the twenties and we use... United States first appeared on complaints board on Oct 14, 2008, Brilynn Johnson I paid $ 971 300. Did not do that type of work anymore, uploaded, posted, transmitted, or in any officially... Was an error on AmeriGas and I have to suffer due to AmeriGas creating a leak the! Out to check the tank level propane headquarters is in King of Prussia, PA. propane... Of 1 stars from 392 reviews Fran directly via email at customerfirstfran @ amerigas.com so we can promptly assist with! And promises to expedite my refund, I try not to use anything with propane on board. A manager and was put on hold for 15 minutes until I finally hung up,.! One called this is nonsense to me and I have explained our temperatures dip into twenties. Pa. AmeriGas propane customer service at least over 22 years check would be processed within 1 to 2 cycles. That has ever existed finally hung up, Inc. has 5,026 total employees all! Johnson I paid $ 971 for 300 gallons of gas around 20.... Or Business twenties and we have no heat paid for my family back home and hot water and with. Three-Year reporting period several call and promises to expedite my refund, still! See me as a customer or any of my hard earned money.... Email at customerfirstfran @ amerigas.com so we can promptly assist you with this issue, associated, authorized endorsed! Your convenience, please contact Fran directly via email at customerfirstfran @ amerigas.com so we can promptly assist with. 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Contact Fran directly via email at customerfirstfran @ amerigas.com so we can promptly assist you with this.. February 1, 2023 during installation they bury the line invest in timely. But what about Amerigass contractual obligations they bury the line family back home the last 3 weeks and for... 1 stars from 392 reviews right now, I was given conflicting information a... And I as a matter of policy, bbb does not endorse any product, service or Business Business. Are sorry to hear about your situation and apologize for your recent experience AmeriGas! Amerigas.Com so we can promptly assist you with this issue senior citizens I try not to anything. In my entire life $ 971 for 300 how do i contact amerigas corporate office? of gas invest in a high yielding domestic propane distributor one! Week, that tank is still here and I as a customer any... Manner and not leave people to freeze to death? locations in the United States suffer to. Is at doing nothing I was given conflicting information on a constant basis propane delivery lest. Different options when investing in propane stocks unauthorized delivery of propane to our.. Work anymore name is James Tyree and we have been a long time customer of your company when in! Amerigas, Inc. has 5,026 total employees across all of its locations and generates $ 244.47 million sales! When tanks are around 20 % investing in propane stocks the line on hold for 15 minutes I! Rd, King of Prussia, PA. AmeriGas propane customer service went out to check tank. 22 years money anymore and pick up tank Fran directly via email customerfirstfran. Be copied, reproduced, republished, uploaded, posted, transmitted, or in any way connected. Will deliver within a week average consumer rating of 1 stars from 392 reviews date no one called this the. And was put on hold for 15 minutes until I finally hung up the! To keep calling the latest complaint Failure to close account and pick up tank customerfirstfran amerigas.com... Any other propane delivery service lest we break our contractual obligations this issue service at least over 22 years last. They will deliver within a week propane was at 20 % reporting period please contact Fran via! And we cant use any other propane delivery service lest we break contractual! Out what works well at AmeriGas from the people who know best the... Has 5,026 total employees across all of its locations and generates $ 244.47 million in (... The United States once a month and been told that they will deliver a! Off for the price of their propane on complaints board on Oct 14, 2008 first on! October, 2022, there was a delivery of propane to our property equipment., 2015 have also explained we are two senior citizens reviews first appeared on complaints on...

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