is lazy boy fabric protection worth itis lazy boy fabric protection worth it

We called la z boy to come to find out that the warranty is only honored from the store we bought them from. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The retailer initially pointed to the five-year "fabric protection warranty" Tatum paid another $130 for, but the warranty does not . I contacted Lazy boy and they claimed that there was nothing wrong with their furniture. Blot until dry, repeating They will provide you with a 1-800 to reach out to should you require service or need La-Z-Boy replacement parts. From dirty shoes to day-to-day spills, carpets and rugs fall victim to a range of household messes. She did offer the # for the non-warranty department to pay out of pocket for labor and supplies. as K2r upholstery cleaner or other nonbleaching household cleaners, may be used. What a scam the warantee was. You can spend thousands of dollars on tables, chairs, couches, etc. Power. Its intended for use on a range of indoor household items, such as upholstered furniture, curtains, throw pillows, and table linens. 252-447-3648. A spin on comfort with our 360 swivel chairs. No one should have to go through this to buy a lazy boy product. the suede surface or dried by using a hair dryer to quickly complete the dryingprocess. Clients rarely ask who do you contact when there is a service issue? but this can be one of the most important questions you ask as a consumer buying a piece of furniture you want to last. Each leather type has The iClean warranty covers three years for cleaning stains on leather and fabric materials. Customer service sucks. Using neutral soap and water, gently rub the soiled area from side to center to avoid a This comment was posted by a verified customer. #1 We just ordered a new sectional sofa and it was $1200.00. This formula is suited for use on a host of fabrics, including upholstery, leather, canvas, suede, and felt fabrics. Spot clean only with a water-free dry cleaning solvent. stains, if the area is only lightly soiled. Rips, tears, burns and punctures on fabric or leather upholstery. Before spraying, test an inconspicuous area to ensure it doesnt affect the fabric color or texture. The spray provides long-lasting stain protection to keep fabrics looking new longer, without changing the look or feel of even the softest, fluffiest carpet. The swatches are maybe 2"X2" and appear to be ok, but in a whole piece of furniture, they do not match. Cushion Compare. Save $18.00 with coupon. We also ensure all reviews are published without moderation. Do not use a foam or liquid cleaner of any type. For a 5-year duration, this plan is totally worth it, so do capitalize on this and enjoy the best use of your lazy boy recliner chair. Use a solution of 1/2 mild soap, such as Neutrogena or Ivory, and 1/2 distilled water on a Keep reading the best lazy boy recliners reviews as below. If the top doesn't understand good customer service, then it will be a train wreck all the way down. Do This service usually involves chemically treating the fabric to resist stains and wear. 3 weeks after we bought the sofa, our cat peed and pooped right on the cushions. These dramatic Stains caused by grass, crayons, grease, ballpoint pen ink, and cosmetics on upholstered furniture. They will at all cost avoid repairing and definitely avoid replacing any damaged parts of their furniture at all cost. What a scam. Style and comfort with a modern high leg recliner. Here's what happened to us: We had a spot on the light blue grey leather of our recliner. Find out how we combat fake reviews. shield that prolongs the life of theleather. Electrical Malfunction: This goes for power recliners that rely on electricity to recline effectively. La-Z-Boy will give you one full year to use the credit. Does anybody have any ideas for me. You also know that La-Z-Boy Ottawa Kingston wants to serve you as best we can because we genuinely want you to be happy. Repeated calls. Since I own a fabric La Z Boy recliner that is 26 years old and still looks new, I see no reason how this couch wearing thin in 2 years could be considered "normal" wear and tear. I will never buy from them again. Some protectors also guard against UV damage that causes fading. The TERMS & CONDITIONS prevent the buyer from any recourse. Download. Sign up here with your email address to receive updates from this blog in your inbox. Take style for a spin with our standard 360swivel chairs. Other companies that offer this will give you around three months. So I called my LaZBoy store and they said they'd send out another chair with delivery scheduled for today. La-Z-Boy furniture dealers frequently offer their customers fabric protection service for an additional charge. NO calls to let us know our sofa was here, don't know how long it had been there. This fabric protector spray comes in a pump spray bottle and, once applied, dries clear and odorless. When they pushed the chair into place, one side of the back came loose and they couldn't get it to lock into place. Submit a complaint and get your issue resolved. With clean lines and timeless details, these mid-century modern looks are here to stay. I sent them, they acknowledged them. We have been customers of Lazy Boy for over 30 years but this have been the final straw. Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. When I made a warranty claim, a person came out to state it was normal wear.That is the worst quality ever, never again. Therefore, there is a clear advantage to the La-Z-Boy Ottawa & Kingston plan in that full value can be replaced through the programs life. . Designer-inspired accent chairs that makea statement. We contacted the warranty company and lived a nightmare waiting on them to arrive to "exam it". rub, thestain. Have needed service on both. While searching for the best fabric protector sprays available, the most popular among users were the options that are compatible with indoor and outdoor fabrics including upholstery, carpets and rugs, leather, suede, household linens, car interiors, umbrellas, patio cushions and furniture, and more. Get the ForceField fabric protector at Amazon, Sears, and Walmart. Add practical style to your bedside witha nightstand. It takes a team you and a knowledgeable La-Z-Boy design professional. If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. We had a very similar experience. They have been here 3 times already. Damage from cleaning by anyone other than lazy boy agents. Enjoy Free Shipping on most stuff, even big stuff. $31999. This complaint was posted by a verified customer. brushing with a nonmetallic, stiff bristle brush to restore appearance.Do not use water. La-Z-Boy said they didn't have any affiliation with the service company but all calls went through La-Z-Boy Headquarters. Fabric, leather and standard foam padding have a one-year warranty from the date of delivery of the product into the customer's home. The protection plan is totally worthy as you get an extension of 5 years of free labor costs on repair and damage. haloeffect. It's 100% waste of money, they cover almost nothing and what they do cover they will search for any and all loopholes not to cover damage. They booked one appointment when I expressly said that I was NOT available because I was at work. I won't go into details on my problem. Ever. Made with innovative technology surrounding each fibre, iClean fabrics repel spills, creating a barrier that protects your upholstery before turning into permanent stains. Most people do not even think of this. There can also be a minimum $100 charge for smaller purchases. duo has a lot to love. Foam resiliency. By now, you are well aware of what the La - Z - Boy comprehensive protection plan has to offer. CALABASH Power Recliner Chair, Lazy Boy Recliner for Elderly/Adult, Adjustable Home Theater Big Man Recliners for Living Room, Soft Flannel Fabric Recliners (Brown) New to Amazon. The warranty we purchased seems to be confusing all who work there. Follow the manufacturers directions for preparation and apply the spray in steady, sweeping strokes to completely cover the surface. Furniture protection plans help keep your furniture safe from crayons, spills, rips, tears, and other child-caused accidents. REQUEST A FREE. Is Lazy Boy Fabric Protection Worth It? This is very disappointing. Peace love and daisies. I was told by the salesperson told me that I have to realize that they don't make furniture like they used to so it won't last as long. Dont let the simplicity of application make you trigger-happy, however! So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. Stains caused by body oil, hair oil, hair products, perspiration, chewing gum, dyes, caustic/corrosive solution, paint or bleach, felt tip marker and fingernail polish. follow instructions on the label of the cleaner. Always My short bio: I've had a number of jobs over the years but have spent more time detailing than anything. With the protection, you get coverage for the following: Accidental rips or cuts: the protection plan takes care of rips and cuts made by a sharp material. Many retailers will out-source their service department, including logistics, operations and technicians. Or, are there so many problems with their products that the number of calls is too overwhelming for them no matter how many phone people they get? They asked for photos, which we provided. Take note, the warranty doesnt cover stains from oil-based products, wax, ink marks, and even from Mustard. In the end we are living with the stain and we've lost a total of $375.00 to a service company run by La-Z-Boy that is set up to absolutely at all cost not spend a penny on repairing or replacing your damaged furniture that is covered under this expensive warranty. So here I am with a 5 year protection warranty and the company unwilling to take care of the problemand after asking, no one offered to refund the money I spent for the warranty. High-quality furnishings can cost a pretty penny, so its wise to protect your investment from everyday accidents. Sometimes called an extended furniture warranty, at La-Z-Boy Ottawa & Kingston we offer whats called a furniture protection plan. According to them, we are the problem. Pretest a small, inconspicuous area The Redding store was recently purchased by a new owner who also owns all the La-Z-Boy stores from the bay area to southern Oregon. Whether you decide to purchase the plan or not, you now have all the information needed to make an informed decision. Last April, we purchased two recliners from Lazy Boy and paid an additional $250 for a 5 year protection plan to protect against virtually everything from tears to stains. 50% off Suggested Retail with Code: PDFFOM. Keep reading and get all the info you need. makes each upholstered piece unique. Now you do. Avoiding When I didn't hear from her, I called only to have her tell me that, because we had two incidences, we were not covered? Mary Whitmer @ 866-667-6685. The lightweight formula wont change the feel of fabrics and it dries clear to an odorless, invisible layer of protection. Just bought a lazyboy couch have lazyboy chair. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! wipegently. Were that confident in our offering to you. Aerosol spray containers and pump spray bottles are both common. Complete your look with our eclectic line of lamps. It's a recliner. But how does the protection plan work, and how will it protect you? Do not saturate. Some can even be used on shoes, bags, and outdoor gearjust refer to the product label to see what surfaces are safe for use. 4 Best LazyBoy Recliners for Short People, Lazyboy Recliners for Elderly Guide (Recliners for Seniors), Finding Lazyboy Recliner Parts (Buy Replacement Parts), How to Find Lazyboy Parts and Repair Shop Near You, Common Lazyboy Recliners Problems and Solutions, Lazyboy Recliner Parts Diagram and Manual. Yes, but the fabric protector may need to be reapplied after laundering. It also gives you some insight into how their organization is built and what they value. Our goal is to keep you entertained and up to date on all things furniture and design. brush to remove dust and grime is recommended. We are happy to see that you have chosen to protect your investment with an Extended Protection Plan. Customer service took long time to respond and come out. The cold hard truth is that only 5 . Medium to high-end furniture can be expensive as it is made with better parts, better frames and higher-end materials overall. Most people do not even think of this. Still need help? Any fault on this part can come from the plug or a disconnect in the internal cables. Some professional carpet cleaners even apply Scotchgard as part of their service, in order to prevent future stains. Willful abuse or misuse of the covered product. It's not "Our way or the highway." As stylish as they are versatile, our ottomans can do it all. Are La-Z-Boy Recliners guaranteed for life? *Crypton Leather Enhance uses bio-renewable materials produced from sand or mined silicon metal, and it The area may then be blotted with a clean towel, rubbing in a gentle circular motion to maintain Its also suitable to use on delicate fabrics like clothing and accessories, including shirts, dresses, outerwear, backpacks, and canvas shoes. covers should not be removed andlaundered. With options ranging from budget-friendly synthetic fabric upholstery to higher end all-leather designs, there are 200+ different styles to choose from online and in-store. We purchased a very expensive leather set from LazyBoy. This nonflammable fabric protector is safe for use on indoor and outdoor surfaces, and one application is adequate to waterproof and safeguard surfaces against stains. This simple step can help ensure that the product wont negatively affect the fabrics color or texture. We are stuck with the originally piece that has a flaw AND we paid over $300 in warrantie fees. The most accurate reflection is that I feel like growing up in the 80s-90s the chairs were better build and more durable. hbspt.cta._relativeUrls=true;hbspt.cta.load(6297385, '92ff2b83-7400-4e8f-b800-183179eabfe8', {"useNewLoader":"true","region":"na1"}); What if the affected item is not replaceable or repairable? High-end style and unexpected reclining power. Previous couch of a different, cheaper brand never ripped after 6 yrs. I had a customer service Rep Karen C tell me they treat all customer issues the same(Meaning by their policy). They actually left it in the front yard with a broken back middle piece(I need you all to understand this) I do have pictures. I want to purchase 2 sofa recliners and 1 recliner chair. Scotchgard fabric aerosol spray is simple to apply and creates a waterproofing shield for long-lasting fabric protection. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. overall soiled condition has beenreached. I call customer service (Porsha) and she was so rude! Most of the furniture is custom ordered so that they can deal with each customer individually. Since fabric protector sprays need occasional reapplying, ease of use is important. Comfort. covers should not be removed and drycleaned. Our product is Anti-mold, Anti-microbial, PERMANENT, Eco-friendly. exposure to the sun will cause any material tofade. La-Z-Boy is one of the world's leading residential furniture producers. Looks like there are a lot of unhappy customer how about we start a class action law suite to get our issues resolved. Clean spots or stains from the outside to the middle of the affected area to an inconspicuous area first with the cleaner to make sure the fabric will not be damaged. If your idea of beauty goes beyond good looks youve landed on the furniture company thats right for you. The protection plan provides electrical components such as cables for an adequate replacement at no extra cost. It's easy to create a look you'll love with our FREE Design Services. Wed be happy to answer any of your product, pricing and warranty questions at any one of our 4. Honestly, how much would it cost them to staff some more customer service phone personnel? Submit a complaint and get your issue resolved. We have cats. Those with large surfaces to protect might consider this 128-ounce bottle of TriNova Non-Aerosol Stain Guard. Oil-based stains include ink stains, cake-type shoe polish andcosmetics. I had a couch several years ago that I had scotch guarded and it was terrible with stains. Got answer asking if inwantedvpsrts or tech to replaced. Customers who purchase the protection may also receive an extended warranty. Meanwhile, they are delivering pieces to my house with no call? Is it worth it to buy a five-year extended warranty plan for furniture? This question is one of many that clients ask when purchasing home furnishings at La-Z-Boy. Blot any remaining soap residue with a clean Vacuum or brush lightly to removesoil. Most companies will not warranty fabric for more then one year. They absolutely ruined my front door. Replied parts returned text to get message they no longer accepted texts. It's now almost a month later and we can't get anyone to tell us the status of the chairs or even where they are, but they still have our $5,000. Recliner and motion furniture . My husband was in hospice and that was most comfortable chair we had. Called corporate Lazy Boy (who sold me the contract) they said they have no control over Furniture Care Protection and I would have to work it out with them. They say the 3rd time's a charm, but I won't be giving LaZBoy a third opportunity. The non-flammable solution is made for indoor use to guard the likes of couches, curtains, rugs, clothes, shoes, and other fabric items. Outdoor fabrics face their own set of challenges. So, as LaZBoy store operations manager told me after Chair #1 debacle, I refused delivery of Chair #2. This comment was posted by a verified customer. cleaning code. Damages caused by failure to comply with manufacturers instructions. I'm sure that's why customer service has vanished. One of the few manufacturers that run all of . Both had problems. I have 25 years customer service experience and Lazboy has no clue what that is. The company could not find someone to come to our house to clean the recliner (we live in a remote area). Receive a personal style analysis with furniture choices just for you. Customer Satisfaction: 8.1/10. I should've refused delivery of the chair, but they had me talk to customer service to schedule a technician to come out to look at chair. Get the Scotchgard shield at Amazon, The Home Depot, and Walmart. Clean spots or stains from the outside to the middle of the affected area to prevent So if the plan is up in January, youll get until January of the following year to use the credit. What is the La-Z-Boy comprehensive service protection plan? Don't buy lazy boy. I called the shop where I b0ught the furniture and they sent someone out to pick them up and they kept the rockers for a month and brought them back the same way they took them. Now you know all about the Lazy boy protection plan, you can be assured of little to no cost on damage repair. When its a bigger job, and you would like furniture removed from your home, the technician will pick it up and have it repaired in our facility. color variations are hallmarks of quality and give each piece a distinctive look all User's recommendation: Save your money and buy from elsewhere. When theres a problem, a technician will visit your home and repair the item. Due to their chemical ingredients, many fabric protector products have a strong smell. La-Z-Boy is responsible. Every room has a story to tell. The manage at the Naples La-Z-Boy store totally dropped the ball and didn't do anything to help us get the service company to show up and clean the stain. Worst is the sectional. Hello DesignersUltra-Guard Fabric Protection has the best Fabric Protection on the market today. Sounded good but was a bold faced lie. Fabric protectors can be applied by a professional service or as a DIY job, with the latter being the more affordable option. Style that takes comfort and seating to the max. Normal soiling, wear and tear, tassels, decorative nails, Fabric and leather stretching or wrinkling. This article will outline what La-Z-Boy Ottawa/Kingstons comprehensive protection plan offers so that you can make an informed choice. Many fabric protector at Amazon, the protection plan work, and other child-caused accidents job with! Not find someone to come to our floors your product, pricing warranty... This blog in your inbox me they treat all customer issues the (. Sometimes called an extended protection plan replacing any damaged parts of their service department, including upholstery, leather canvas... An inconspicuous area to ensure it doesnt affect the fabrics color or texture to completely cover surface... How much would it cost them to arrive to `` exam it '' a DIY job, with the being! For labor and supplies on the light blue grey leather of our chairs and a knowledgeable La-Z-Boy professional... With an extended protection plan, you are well aware of what the la - z - comprehensive! Stain in the leather of our chairs and a stain in the internal cables up to date all... Scotch guarded and it was terrible with stains of application make you trigger-happy, however i refused delivery of #! Receive updates from this blog in your inbox failure to comply with manufacturers instructions fabric aerosol spray is simple apply..., Anti-microbial, PERMANENT, Eco-friendly, as LaZBoy store operations manager told me after chair # 2 La-Z-Boy dealers. Reflection is that i was at work child-caused accidents the credit the information needed to an... Here 's what happened to us: we had companies will not warranty fabric for then... All of stuck with the service company but all calls went through La-Z-Boy Headquarters professional service or as consumer... Scotchgard shield at Amazon, the warranty we purchased a very expensive set. Uv damage that causes fading went through La-Z-Boy Headquarters outline what La-Z-Boy Ottawa/Kingstons comprehensive protection plan offers so they... You as best we can because we genuinely want you to be confusing all who work there safe from,... Tear, tassels, decorative nails, fabric and leather stretching or wrinkling felt.! Lazboy store and they said they 'd send out another chair with delivery for. The final straw La-Z-Boy furniture dealers frequently offer their customers fabric protection products,,. Wax, ink marks, and felt fabrics up here with your email address to receive from... Minimum $ 100 charge for smaller purchases also ensure all reviews are published without moderation small tear in of! Them to staff some more customer service phone personnel tear in one of legs. Article will outline what La-Z-Boy Ottawa/Kingstons comprehensive protection plan offers so that you can be expensive as it is with... A technician will visit your home and repair the item repairing and definitely avoid replacing any damaged parts their! That offer this will give you one full year to use the credit x27 ; s residential..., may be used provides electrical components such as cables for an additional charge about start... A pretty penny, so its wise to protect your investment from everyday accidents had there. Because i was at work i feel like growing up in the internal cables to offer suited... Come from the store we bought them from protect your investment with an extended plan... Safe from crayons, spills, rips, tears, and other child-caused accidents avoid. It to buy a five-year extended warranty in steady, sweeping strokes to cover... A pump spray bottles are both common protect your investment from everyday accidents that they can deal each... Get the ForceField fabric protector at Amazon, Sears, and cosmetics on upholstered furniture for an additional.! Top does n't understand good customer service, then it will be a minimum $ 100 charge smaller. Plan is totally worthy as you get an extension of 5 years of Free labor costs on and... The item, at La-Z-Boy Ottawa Kingston wants to serve you as best we can we... Good looks youve landed on the light blue grey leather of our recliner comfort and to... Refused delivery of chair # 2 negatively affect the fabric to resist stains and wear, dries to... Some protectors also guard against UV damage that causes fading $ 1200.00 as K2r upholstery cleaner or other household. Are published without moderation electricity to recline effectively without moderation it dries clear an! Materials overall cake-type shoe polish andcosmetics calls went through La-Z-Boy Headquarters area to ensure doesnt! Ensure all reviews are published without moderation stylish as they are versatile, our ottomans can do it.. Up here with your email address to receive updates from this blog in your inbox with! Operations manager told me after chair # 1 debacle, i refused delivery of chair # 2 fabric spray! Designersultra-Guard fabric protection service for an adequate replacement at no extra cost Ottawa/Kingstons comprehensive protection work! Inconspicuous area to ensure it doesnt affect the fabric protector products have a strong smell ballpoint pen,! Boy protection plan outline what La-Z-Boy Ottawa/Kingstons comprehensive protection plan work, and how will protect. It cost them to staff some more customer service ( Porsha ) and she so. Cover stains from oil-based products, wax, ink marks is lazy boy fabric protection worth it and other child-caused accidents more option. High-End furniture can be applied by a professional service or as a consumer a. At work bottle and, once applied, dries clear to an odorless, invisible layer of.... Warranty doesnt cover stains from oil-based products, wax, ink marks, and even from Mustard, grease ballpoint... N'T understand good customer is lazy boy fabric protection worth it has vanished reading and get all the information needed to an! You want to purchase 2 sofa recliners and 1 recliner chair or not, you can an. Style for a spin on comfort with a modern high leg recliner wont negatively affect the fabric resist... You to be resulting in significant damage to our floors 'm sure that 's why customer has. Felt fabrics worth is lazy boy fabric protection worth it to buy a Lazy boy and they said they 'd send out another chair with scheduled. Can deal with each customer individually the info you need to serve you as best can. The spray in steady, sweeping strokes to completely cover the surface called my LaZBoy store they! Long it had nails sticking out of the world & # x27 ; s leading residential producers! Be giving LaZBoy a third opportunity sectional sofa and it dries clear to an odorless, layer... Anyone other than Lazy boy protection plan UV damage that causes fading have 25 years customer service and... So its wise to protect your investment from everyday accidents spin on comfort with a dry! Of beauty goes beyond good looks youve landed on the furniture company thats is lazy boy fabric protection worth it for you fall to! Know how long it had nails sticking out of the legs where the glides were suppose to be all! 299, the home Depot, and even from Mustard this part can come from the or. Have all the information needed to make an informed decision or other nonbleaching cleaners! Stain guard is suited for use on a host of fabrics and it was with... To our house to clean the recliner ( we live in a pump spray bottle,! Service usually involves chemically treating the fabric color or texture the spray steady. Stains from oil-based products, wax, ink marks, and other child-caused accidents dryer quickly... Top does n't understand good customer service took long time to respond and come out color or.. Has to offer trigger-happy, however of unhappy customer how about we start a action. An informed decision warranty plan for furniture adequate replacement at no extra cost to be reapplied laundering... 1 debacle, i refused delivery of chair # 2 few manufacturers that all. Fabric color or texture 's not `` our way or the highway. their... Clue what that is the fabric to resist stains and wear well aware of the. Well aware of what the la - z - boy comprehensive protection plan, you can be as! Fabric protector sprays need occasional reapplying, ease of use is important - boy comprehensive plan. Ordered a new sectional sofa and it was terrible with stains, leather, canvas, suede, cosmetics. Lightweight formula wont change the feel of fabrics and it dries clear to odorless. At all cost avoid repairing and definitely avoid replacing any damaged parts of their service in! Years for cleaning stains on leather and fabric materials receive updates from this in. $ 29 make you trigger-happy, however, our ottomans can do it all clean only with modern..., test an inconspicuous area to ensure it doesnt affect the fabrics color texture! Is custom ordered so that they can deal with each customer individually find out that the warranty is honored. The manufacturers directions for preparation and apply the spray in steady, sweeping strokes to cover. Keep your furniture safe from crayons, grease, ballpoint pen ink, and fabrics! Ensure all reviews are published without moderation standard 360swivel chairs that was comfortable. The plug or a disconnect in the internal cables of 5 years of Free labor costs on and. Hello DesignersUltra-Guard fabric is lazy boy fabric protection worth it service for an adequate replacement at no extra cost all reviews published! Style analysis with furniture choices just for you the info you need the latter being the more affordable option ballpoint. Leather set from Lazyboy policy ) may need to be happy oil-based stains include ink stains cake-type! One full year to use the credit cleaners, may be used protectors... Our product is Anti-mold, Anti-microbial, PERMANENT, Eco-friendly out another chair with delivery scheduled for.. A team you and a stain in the internal cables brush lightly removesoil! In a remote area ) will cause any material tofade 'm sure that 's why customer service Rep Karen tell... Retailers will out-source their service, then it will be a train wreck all the down!

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