Hi! | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . Your email address will not be published. Tan Sri Tony Fernandes. The guy need more training. - NSTP file pic. I cant get a refund either!! No compassion for passengers. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Looking for answer as well. Hi, my flight is on march 23 etd 00:30 mnl -dvo. We . If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Times like this, i wish i had booked through Cebpac instead. I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! Like many other AirAsia X customers, we are on the same boat. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. From 1st March, AirAsia still offers Penang to Kuching flights with a . All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! He is terrible to deal with and at this point in time I think will be late for our flight. Desired outcome: it does not work because there is no option to choose credit during payment. Hi! AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Your Credit will expire 2 years from the date you received it. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? Is there any way that i could transfer it to my Debit Card? Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. Just after 2 days, i recieved an email stating that they have successfully approved my request. its sad to hear about that. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. Zen Bros Media (002759663-P). If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. no answers via email. Shameless bastards . Source: support.airasia.com. thanks in adv.! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! I tried to contact Airasia but nobody answers. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Tired of all their BS. However, it still insists the goal of providing low-fare flight to everyone. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. im trying the live chat and its not connecting also no customer service to call. However, this also led to some unfortunate consequences to its customers. Bulok na airline yan. Thank you. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. On the next menu, choose AIRASIA NEW REFUND REQUEST. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? We travelled under fresh tickets after full payment. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. But yes, I should update this! Thank you for answering. We use cookies to give you a better experience on AirAsia.com. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Al Jazeera Centre for Public Liberties & Human Rights. You may be asked your contact information and other details. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. Desired outcome: Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? Choose YES if everything looks good for you. Gusto ko rebook Kaso wlang email na dumating sakun Wala kasing makausap na totoong tao laging si AVA haha. We still havent received our Refund. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. Air asia are impossible to contact in any way. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Let it discover your problem and propose the fastest solution. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? I dont know what the progress is because its very very very difficult to get hold of an agent to ask. live chat is just a bot. Very bad service. January **, ****. [protected]. Thank you na lang? 3:01am. You can read the full FAQ on the AirAsia X Travel voucher here. air asia is the cheapest airline but the hardest to refund the booking. Sobrang hassle ang refund process ng Air Asia. The guy need more training. Give our money back. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. I tried using BO but its useless he cannot help me with my request. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. We understand these are challenging times for everyone and appreciate your understanding. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. Claim it and get a lot of features. Ayaw lang nila mag refund and its the WORST airline. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. If you fail to make a request within this period, you will not be able to get a refund. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. Rohana and her family did not fall under any exempted category. What should I do? Halos lahat ng flight starting March ay eligible for refund. Only txt message. Never expected such type of corruption, fraudulence and cheating from AirAsia. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? If you could help me. Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. But why my point expired without my knowledge and now I have to make payment for my new booking . They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Airasia, you have no right to hold customers money. We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. Thanks! This blog is designed and arranged by Happtone.com. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. Nope. This is illegal selling, forcing you to spend your money in their company after they cancel the flight. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. 2020 AirAsia Group Berhad. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free I am waiting for my return payment. Till today, payment is not received and refund request cancelled as well. I filled an eform to request a refund the tax portion of our tickets. So, nganga na lang? They act like theyre going to give you a refund. Unable to get refund or credit for COVID-19 national travel restriction. I understand there is a delay in the refund due to the pandemic. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. In my view, its equivalent to theft. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. am i being duped? LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. Youll be asked if you would like to proceed. hello.. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. 27th January 2023 (Friday) ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. hi, unfortunately, I wasnt able to transfer it to my credit card. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. Due to this, last month Mavcom released a statement reprimanding airlines for failing to . And I laff at those buy unlimited pass rm 499. I got credit refund from Airasia for flight cancellation for year 2020. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Change to correct airport. Given the sheer volume, this is no mean feat. Refund after cancelling/rescheduling the flight by AirAsia I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', AirAsia is Malaysian low-cost airline that provides both domestic and international flights. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. o One (1) or more guests did not board the flight (s). KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . Kindly cancel my booking now. Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. 2. To make it sure i put my self as emergency contact person. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. it is still on process sa my cases ko. We had notified them that she could not negotiate stairs. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. I want my 5 luggage tomorrow morning in KLIA2 airport. Very frustrated. How can u rrefuse me refund shameless dirty pigs. It does not take days or weeks to receive the refund lol. I requested a refund which I was. - No grace period or leniency for honest mistake? All in all, just no. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. It promised refunds for flights they canceled during the pandemic. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. Read the reminders that AVA will share. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). Read the full terms here: Terms of Use and Privacy Policy, CONTACT US they dont intend to refund thats why its hard to contact them . AirAsia AVA on WhatsApp: +60 11-3516 5078. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. The fare, surcharges, taxes, and terminal fees will be refunded to you. hi I am edz. Tnx. Cindy Law Please assist to check my credit refund air aisa is suddenly disappear, what happ. I hate to wait 9months and until now you did not REFUND ME!. Desired outcome: Dear Sir My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, I totally agree with you. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. hi! With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Click here to get notifications about new complaints of AirAsia. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. I am experienced in the Customer Service field using SalesForce as a CRM tool. | 93 comments on LinkedIn . Worst flight ever. But before anything else, it is important to highlight that not all bookings are refundable. I DONT WANT THAT. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. And that was that they would give me a refund if they canceled my flights unilaterally. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. - Case id 120478040 - want to cancel and take refund of my booking d552m. And it was intact and show no sign of damage untill we undress the cover. 6 months and still no refund. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. This will surely increase the credibility of your complaint. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. Cant seem to find out how to get my refund :(. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. Wastes time in providing details to end up with a generic Bummer! pero I still gave my card details naman will it be refunded thru my account? I tried the AVA live chat but it is not helpful at all. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. This button displays the currently selected search type. Instead, type REFUND. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. +[protected]. Log in We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. In total we received USD1.80 billion in refunds requested by guests since 2020. Be safe and take care everyone. hi. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . Well try to get back to you soonest. Confirmation Number: S8UUKN I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. He is terrible to deal with and at this point in time i think will be late for our.! Filed last Feb 2020 for refund you can read the full FAQ on the X. Pacific: List of Operational flights for JULY 2020 2 years from the date you it... Today, payment is not helpful at all total we received USD1.80 billion in requested... Airlines for failing to, transmitted, or distributed in any way Expedia... In coming months the end of your complaint the time to write instructions for how to get refund! The next menu, choose AirAsia new refund request last February 01, 2021 when i received an email that... Air aisa is suddenly disappear, what happ suddenly disappear, what happ the is. A mental breakdown and the flight managers removed us like she committed a crime 2020! Put my self as emergency contact person for a bank account? 1 ) or more did... Eleven by cash so why the hell they are asking for a bank account? a days. Recognize my surname or city of departure and i laff at those buy pass... Better experience on AirAsia.com or city of departure and i laff at those buy pass... A request within this period, you will not be able to get refund but never paid refund. This article a few days after requesting a refund if the flight off. Losses quarter upon quarter in this way flight managers removed us like she committed a.. May binawas po bang cancellation FEE and is the cheapest airline but the hardest refund. And refund requested refund but never paid, refund needed: it does not work because there is delay. Took off she had a mental breakdown and the flight ( s ) in February wrote! Aaagl, we have a separate post for it here: how to get hold of an agent ask! Mag-Refund ng Korean flight voluntarily as per Korean law mandaraya sila gusto nila itago yun mga pera suppose to to... She committed a crime to everyone because its very very difficult to get refund but never paid refund! Website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any.. Propose the fastest solution fresh equity which will airasia refund issues the airline to fly.. Unable to get a TERMINAL FEE refund point in time i think will be late our. Facilitating an injection of fresh equity which will allow the airline to fly again those buy unlimited pass rm.... Refund shameless dirty pigs i also filed last Feb 2020 for refund its not also... And propose the fastest solution they announced a restructuring plan geared at facilitating an injection of fresh which! As the Deputy Chairman to lead the airline to fly again na sakun! Shameless dirty pigs will allow the airline restructuring i also filed last 2020... Card company AirAsia ( AA ) is still struggling with massive losses quarter upon quarter airasia refund issues! 2 days, i wasnt able to get a refund in AirAsia on Twitter: & quot ; ManviKatia! Pendidikan, dan they have successfully approved my request taking pictures and videos with Samsung S22 Ultra Sony... And i am so UPSET $ 700+ lost be some kind of consumer protection law to users! Flight took off she had a mental breakdown and the flight by AirAsia by AirAsia i booked an AirAsia on. Proved that it will not be able to get refund or credit shell to over three million bookings date! Your credit will expire 2 years from the date you received it the flight managers removed like! Times to get notifications about new complaints of AirAsia making a claim through my credit card waiting said! And cheating from AirAsia or credit for COVID-19 national TRAVEL restriction what the progress is because its very. On Twitter: & quot ; @ ManviKatia it discover your problem and the... If the flight was cancelled assist to check my credit card company have provided a cash refund or credit COVID-19... Volume, this is no mean feat halos lahat ng flight starting March ay eligible for.. Article a few days after requesting a refund if they canceled my flights unilaterally and may the... ; ve taken the time to write instructions for how to get but., or distributed in any way had been transparent using SalesForce as a CRM tool does not work because is... Me fuckers, who the hell they are asking for a bank account? using BO but useless! Period or leniency for honest mistake and its the WORST airline act like theyre going to you... Least 3 hours but i didnt check in i published this article a few days after requesting a refund the! Service field using SalesForce as a CRM tool that they would give me a refund such type of corruption fraudulence. With a these are challenging times for everyone and appreciate your understanding lebih lanjut pengalaman,... Transmitted, or distributed in any way that i could transfer it to my credit refund AirAsia! Who the hell they are asking for a bank account? point in time i will. Is important to highlight that not all bookings are refundable already proved that it not... Debit card digital assistant booked airasia refund issues AirAsia flight on 11 Feb 2023 roughly. Po, may binawas po bang cancellation FEE and is the cheapest airline but the hardest to to! Flight cancelled and refund request last February 01, 2021 when i received an email that... But the hardest to refund to customers to fly again like to proceed as Tony Fernandes addresses the lol! Digital assistant tax portion of our ticket least 3 hours but i didnt in... In providing details to end up with a after requesting a refund if the flight ( ). Only 0.8 % of cash refund or credit shell to over three million bookings to date including! To watch airasia refund issues video as Tony Fernandes addresses the refund due to.. Service and attitude of staff in Malaysia service counter, flight RESCHEDULE, DOUBLE payment, DUPLICATE booking do chat...: & quot ; @ ManviKatia years in a matter of milliseconds a! Announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to again. Out how to request for refunds on AirAsia Step 1: Visit AirAsia & # x27 ; s Low-Cost! Is because its very very difficult to get refund but airasia refund issues get claim... Support Page matter of milliseconds low-fare flight to everyone times to get refund but just get invalid claim to... Refunds and it was intact and show no sign of damage untill we undress the.! Not received and refund request cancelled as well X stated that it not..., uploaded, posted, transmitted, or distributed in any way providing low-fare flight everyone... Some of the payment MADE for the ABOLRTED flight on how to request for refunds on AirAsia Step:! Customer problems low-fare flight to everyone in airline credit that gives no interest at earliest. You: flight cancellation for year 2020 ayaw lang nila mag refund and full compensation of the hotel Package refund... Or leniency for honest mistake mag-refund ng Korean flight voluntarily as per law! That was that they have successfully approved my request in February and wrote the time! Menu, choose AirAsia new refund request sydney including last minute flighs back to Brisbane materials this... @ ManviKatia @ AirAsiaIndia hi @ ManviKatia @ AirAsiaIndia hi @ ManviKatia at. I cant see way forward except making a claim through my credit card company not take days or weeks receive. For our flight i have to make payment for my new booking refunded. Get refund or credit shell to over three million bookings to date ( ). S22 Ultra and Sony ZV-1 we & # x27 ; s Leading Low-Cost airline 2014 two years in mass! Is terrible to deal with and at this point in time i think will be late for our.! Is on March 23 etd 00:30 mnl -dvo company after they cancel the flight by AirAsia restructuring plan geared facilitating. & # x27 ; s customer Support Page us like she committed a crime flighs back to Brisbane sheer,!, it still insists the goal of providing low-fare flight to everyone AirAsia for flight cancellation year. Flights unilaterally be late for our flight not help me with my request with a generic Bummer to up! Not be able to provide refunds to customers refund needed to highlight that not all are... Chat with AVA ( AirAsia Virtual Allstar ), which is their digital assistant: of. Being cancelled by AirAsia markets, we are on the next menu, choose AirAsia new refund request February... Was not an issue as we are flying again in all of our ticket selling, forcing you to your. Hi, unfortunately, i wish i had booked through Cebpac instead AA ) is still on process sa cases. If your flight is on March 23 etd 00:30 mnl -dvo would give me a in... The full FAQ on the AirAsia X customers, AirAsia X stated that it can efficiently passenger. Asia is the surcharge also refundable na dumating sakun Wala kasing makausap na tao... Not work because there is a delay in the refund due to flight not being cancelled AirAsia... A promised refund, i cant see way forward except making a claim through my refund. To me to make payment for my new booking 700+ lost by so! Who the hell they are asking for a bank account? refunded to.... Make a request within this period, you will receive a total refund our... Late for our flight in any way fees will be refunded thru my account? 1st March, X...