Well, this is everything nice, accessible.is your address correctdid you recently move???? Theyll keep looking until they find a way to track down the package. There is NO option for packages delivered to wrong address. The item was addressed to a business. Also if you want your package left in a certain spot around the outside of the house leaving a message request on the door for the driver to deliver the box to the side door for instance will take out a lot of the guessing work for the shipping service. Now the trucking shows about the same delivery time as my husband have witnessed delivery to our neighbor. How to File a Lost Shipment Claim With FedEx? If the feature is offered to you by USPS, then you should make use of it for your benefit. The company can run a trace on the shipment. FedEx is always responsible in that case and they also have policies regarding wrong delivered packages or lost packages. Tom Davenport has literally written the book on analytics. Before calling, check around the premises to ensure it wasnt left somewhere else. When I looked closely at it I realized that the recipient's name wasn't mine nor anyone else in my house (wife and children) in fact the recipient has never lived at this address and I don't even. So, instead of going through the tedious process of claiming your wrongly delivered package, its better to avoid misdelivered packages altogether. This is the second time FedEx didnt get me my package. Otherwise, you could reach out to your neighborsand see if it were a case of their home being mistaken for yours. When the call has been routed to the relevant representative, express your concerns. The owner of that property refuses to admit that they get our packages (especially when it's really nice items, like clothing, etc.). If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbors house or leasing office). The scanners that the USPS carriers use for delivery have GPS so at the point of delivery, the GPS coordinates are transmitted. The short answer is: The seller, which means you, the business owner. Now weve all had packages delivered to us and most of us these days have gotten used to the modern convenience of tracking a shipment and getting real-time updates on its status and expected delivery date. No, no. If a well-meaning person is asked to sign for an unexpected package they are likely to mention that they were not expecting a delivery from FedEx and this may prompt the driver to check the delivery address to make sure they are in the right place. Copyright 2006-2020 Refund Retriever. Have all your tracking information handy and be able to answer any questions about who it was coming from, etc. It can also happen due to any issue that might have taken place in the post office. That way, the deliverer has some identifiers for your home so that they are less likely to misdeliver your package. New comments cannot be posted and votes cannot be cast. You must call them right away because the longer you wait, the more difficult it will get. This is something that happens to me a lot when I meet a new driver for the first time. 8 What to do if UPS does not deliver your package? You could also take it to a FedEx drop facility, like Dollar General. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. (See also FCC Consumer Guide: One Ring Phone Scam) Typically, all that youll need to present FedEx with is your order confirmation and receipt. Within the U.S., FedEx also will assess this fee if the address is a P.O. You should immediately return it to the company that delivered it, or contact them to pick it up. The first thing you need to do is contact FedEx immediately. I had the same issue with UPS, except they owned up to it (especially after they delivered $60k worth of server equipment to the wrong address). Maybe they are delivered and there is a door thief that has your FedEx ground route timed perfectly.etc. Parcel Monitor offers an all-in-one tracking solution for your FedEx packages - residential or worldwide, inbound Asia or . if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-leaderboard-2','ezslot_18',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');Conclusion: From the above discussion, it is evident that FedEx never misses a delivery if the address and the other necessary details are mentioned in the correct format. Not only does your address need to be correct, but it should also be in the required format. They might have sent it to a similar address and marked it as delivered. So, If FedEx has delivered to the wrong address. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The package came by UPS, and there is a UPS store not far from my house, so I took it there and explained the problem. How to File a lost shipment claim with FedEx? There is a new, clever scam targeting Amazon customers and people all over . If they're not able to deliver the package the same day, they will try again the next business day. You can also request for pick-up-at-location shipment. It can be easy for deliverers to make a mistake when there is not a clear address marker visible. include a delivery instruction "pls check that you're at 1 house rd not 1 house ct". It has a small blocky object on one side with a cord or pen-shaped thing on the other side. Edit: file a complaint for every mis-delivered package, it will get attention very quickly as there is a bonus that the contractor will lose for each complaint. But opening it, throwing it away, or doing anything else is technically mail fraud. Fedex doesn't address the package- that's done by the shipper. Amazing that a person hasn't updated their address in ~6+ years and didnt even check shipping when placing the order. The tracking status says delivered, but you did not accept the package. FedEx Deliveries To Virtual Addresses Generally speaking, when you try and have a shipment sent to a residential or business address, depending on the frequency of packages the FedEx driver will deliver to your address they may have trouble finding your address. However, I recently received an item exactly like you did. A reroute is a request to change a delivery address from what was originally on the air waybill or shipping label. You can select an option from the drop-down menu in the new delivery address section. Do I open it? How to Handle a Wrong Shipping Address Before the Package has Shipped If a buyer contacts you to change an address before the orders ships you have two options: 1) Make note of the address and ship to the alternative address provided or 2) Cancel the transaction and have the buyer replace the order with the correct shipping address. Mistakes with delivery happen all the time. It is rare for a shipment to be delivered to the incorrect address, but it does occur. However, if you do not file any claim within 21 days, you're less likely to receive any reimbursement. You can call this number Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time. Add any supporting documentation at the applicable step or after youve finished filing. Not a duplex, complex or any other kind of shared living. It may be different in your state. Sellers arent permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise. Another situation is that if you change the delivery address once the package is on its way, then most likely the package will be delivered to the other address. Gibbs has been featured in Forbes, Entrepreneur, and other publications discussing parcel auditing, shipping, e-commerce, and more. Does putting water in a smoothie count as water intake? We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. FedEx keeps delivering my packages to an address 4 houses away. With access to valuable data, you can fix these problems internally. You must contact the delivery company and advise them it was delivered to your address incorrectly and have them pick it up. We recommend using one of the following browsers to access this site. If, however, you look up the tracking information online and discover that the delivery was completed and a signature was provided for the box, its quite likely that a neighbor or someone else who lives at your address signed for it. FedEX paid the shipper $100, plus $27.47 in shipping charges on March 31, closing the case . This is an excellent standard to follow. When was the last time you had an item delivered to your doorstep by Amazon? First head over to the FedEx website and click on the support drop-down menu, You will be directed to another page with several options to proceed if this is just a single package that never made it to your doorstep then click on Start a Claim, You will be redirected again to another page that will ask for the tracking number and ask you to select from a drop-down menu the Claim Type. Unfortunately, due to unforeseen circumstances, there are times that a missing package may be causing a delay or that it may even be lost in shipment which means you will not be getting your delivery and will need to contact FedEx. Filing a claim with FedEx is an easy five-step process: So long as you have insurance with your missing package, FedEx will cover up to the specific amount that your package is valued at. I called a month ago on the date they delivered it, as well as 3 times since (4th time today). Can I refuse to accept an international package? The companies will confirm whether they sent your package to the wrong address. Cross out the address & name, write "Return to Sender, Not at this Address" somewhere near the address, and drop it in a post box, or take it to a post office. box ZIP code. Why was my FedEx package delivered to the wrong address? This must be done immediately because the longer you wait, the more complicated it can get. This is why its important you communicate with your shipper first otherwise youll hit a roadblock before you even get started. If your answer is recently, please read on. FedEx outages reported in the last 24 hours. Home Depot tells me that it is not their proble since FEDEX states that it was delivered. All other trademarks and copyrights are the property of their respective owners. Wouldn't it be great to save time, energy, and money every time you use your kitchen? I'll make sure to take it directly to the post office when they open in the morning. HistorySmart8702 1 yr. ago. Have you tried to contact their customer support? If your FedEx package is delivered to the wrong address, you will need to inform their customer care center. You can very easily track the shipment details on the FedEx website. However, if they simply delivered it to the wrong house or apartment number, and its addressed to your neighbor, of course, you can always just bring the package to them yourself and let them know what happened. This helps us sort answers on the page. If FedEx has enough evidence and proof that the driver has left the package at the doorstep of the house address mentioned, then there will be no refund from FedEx. Receiving a misdelivered package does not make it yours. The driver can rescan it and code it as "refused" with the description that the named recipient moved or does not live there. Enter the tracking number and go to the tracking details page on FedEx.com. FedEx delivered a $620 product to the wrong address, tells me I'm SoL, what can I do legally? Calling back can result in high connection fees and costly per minute rates. What to do if UPS does not deliver your package? In the meantime, they can resolve the issue with FedEx.For future delivery, request a direct signature. Avoid missed deliveries, request to redirect a package to a retail location, and more. Once complete, submit the online claim form. Getting a refund from the shipper can still take some time. My husband saw your truck and driver bringing package to our neighbor. We recommend using one of the following browsers for an optimal website experience. Your FedEx tracking number is either a 10-digit, 15-digit, 20-digit, or 22-digit unique code. You could also go the extra mile and contact the correct person. Make sure you have your order number and any other supporting documentation on hand to answer any questions that the customer service agent may have. As soon as the call is transferred to the respective representative, you state your problem.If there has been any altered delivery of a package, then a FedEx representative will turn at your doorstep. As soon as the tracking number details are typed, the shipment can be tracked. In other circumstances, if they believe that leaving your package at your front door will allow someone to walk by and steal it, they may elect to leave it on a back porch or a side door for your protection. There's one small street sign at an intersection which lets you know that you're on house court instead of house drive. Reddit and its partners use cookies and similar technologies to provide you with a better experience. What happens if you change the delivery address on a package? This can also be an issue if you allow it to happen. When a shipment has been delivered to the wrong address, it is considered a misdelivery. It is not yours to keep if the person who was supposed to get that package complains and it is traced back to you you could be arrested if you don't give it back because it would be fast. If FedEx discovers an incorrect shipment, the very first thing you should do is notify the Customer Service Center. If there is any wrong delivery detected on the part of FedEx, you should primarily contact their customer care center. FedEx refuses to take responsibility, as the driver says he delivered it to the right house, and in some cases, these were clothing items (like what we were supposed to receive yesterday) which were limited run and can't be reproduced for us to actually receive. Add supporting documentation at this step or after you file. In short, a misinterpretation could then lead to an address correction fee. Not all, but certain packages get automatically insured by FedEx. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Plus, you will receive a virtual mailbox allowing you to view and even digitally manage your mail using your computer or simply through your smartphone. If the sender put the wrong address on the delivery then they need to contact customer service to request support and see if they can retrieve it from the other address or not. With your shipper first otherwise youll hit a roadblock before you even get.... An intersection which lets you know that you 're on house court instead of drive! The correct person functionality of our platform which means you, the shipment on. Some time is any wrong delivery detected on the date they delivered it as! I recently received an item delivered to the tracking status says delivered, but packages... Number and go to the incorrect address, you should primarily contact their care... 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