Check Device manager > Display adapters. I work for a company that uses NUC's exclusively, we have many stations with issues waking their second monitors. Before continuing with the investigation, I want to confirm which is the USB-C port you refer to as the "Right Port". It does work if I run the connection over HDMI --> DVI. So it seems the NUC and the drivers are all correctly installed. PS: Cables are brand new and has been tested and works perfectly fine! profile. 6.2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. Some of the computer specs are below. After that I can try to re-install the NUC without any internet connecton, then I will manually install the chip set driver and after that manually the graphics driver and see what will happen. Right-click the computer name and select the, Right-click the graphics adapter, and choose the. Maybe you have a problem with the fan it selves? Determine if there is any specific resolutions that show the flickering. Please perform a BIOS recovery by security jumper using the latest version available. ", Click on the menu where it says: "Summary" to change it to "Detailed View. profile. We understand that you will also test with a Thunderbolt* to DisplayPort* adapter, please feel free to share any additional feedback at any time. If you sign in, click, Sorry, you must verify to complete this action. See https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. I tryed what you suggested. I'm wondering if somebody can check what happens when you disconnect HDMI 2 and use instead the USB C (Thunderbold) output. All postings and use of the content on this site are subject to Intel.com Terms of Use. You asked me some questions and here below are the answere's : 1. You can also try the quick links below to see results for most popular searches. We use only cables in our environment USB-C to DP, USB-C to HDMI, etc. 3) Straight cables, Monitor 1 using the USB-C to USB-C and Monitor 2 using the HDMI. I will wait for the Intel support. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Multiple Display Configuration Options for Intel NUC Kits NUC11TN, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. This sounds not good. They were all hooked up to 2 PC's with both a nVidua graphics card. Please allow us to look into this behavior and we will be providing more details as soon as more information is available. 7. New York, You may re-send via your Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. I don't want to attach this publicly. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hi, are you able to check it with the Thunderbold output? Forgot your Intelusername The problem happens from day 1, somewehre in March. The USB-C in the meanwhile recovered but remained black. The largest of the issues is the HDMI detect keeps swapping displays. By signing in, you agree to our Terms of Service. Thank you for your response and for all the details. I have a total of 4 ASUS MX25A monitors. To do this, please follow the steps on the link below under these sections: Uninstalling the Intel Graphics Driver via the Device Manager Method, https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html. Do you use predefined fan profiles, like balanced without any tweaking them? I toke the HDMI 2 cable out and put the new Thunderbold 3 to displayport cable in and it solved the problem!!! All drivers have been updated as per Intel's update assistant. The U2419HC works fine via a DP connection and using DP MST. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. // No product or component can be absolutely secure. 7-Install the graphics driver that was downloaded in step 1. The NUC can do 2560x1440 (or higher) on both HDMI outputs when connected to 4K monitors. 5. and i cant find intel graphics control panel, nor i can download it from the microsoft store. I get a mail from the company were I have ordered this cable and they told me that the cable will be shipped to me on Wednesday so hopefully I will have the cable on Thurday. Do you work for Intel? It works well with only one monitor connected, either connected via HDMI or via USB-C. Usecables no longer than 6.5 feet or 2mts to ensure signal integrity. So is it only one "Graphic Thunderbolt port which is suppose to work?" The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. I used the Balance mode. I have verified this with the latest graphic adapter driver from Intel for this model and also tested one that Microsoft offers from Windows update (there is no difference). I've just bought a NUC11PAHi7 and I'm new to NUCs. Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? Previous i7 NUCs have been able to power two monitors from a single Thunderbolt port. We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor. I have "extend these displays" configuration. BIOS0029 Please do not enter contact information. Yes you are correct, the port which labelled G close to the power cord is the one which does not send out any signal to the display. Although Windows 11 can install most video cards automatically, Windows Update doesn't always have the most recent driver updates. In order to have a better understanding of the issue, please share with us the following information: Also, please download and install the Intel System Support Utility (Intel SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. I've been using it more now and it has ran warmer due to all kinds of tests I've made, so probably that eventually causes coils to start resonating (maybe lacquer/coating break from heat?). I would like to know what you might find in the logs. Sorry, you must verify to complete this action. But I did get today confirmation that the cable has been send to I expect it tommorow or the day after tommorow. See Intels Global Human Rights Principles. 2-Disconnect from the Internet so no new drivers are automatically installed by Windows Update. Please provide details if you are using adapters and the video ports used on both displays. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. Make sure monitors or TVs are running the latest firmware. Then the standard Microsoft driver will be used. Do you know by any chance if there are any other conditions that may be causing the problem? Are you sure that it is the fan? This could be a workaround, the problem is that sometimes it takes a long time to get back Monitor 1 in that state. Under settings you have to enter the admin password, find the settings for single and dual display. Scroll down and click . Also, we will send you an email to the email address associated with your profile to provide you with information you may use as a reference when you contact Intel Customer Support. If you require a response, contact support. Ensure your Microsoft* operating system is up to date and run any pending updates. I've swapped monitors and cables. Move the Dell to USB-C Left and Samsung to USB-Right now the Samsung does not get any signal. To be honest I do not have a lot of expirences with this part so if you have some ideas or can push me in the right direction I would be very happy. Everyone's situation and environment are unique so we kindly recommend creating a new thread to isolate the case and system configuration. Privacy Policy. Select Device Manager. So, looking the requirements, probably 16GB RAM is not enough to drive two 1440P monitors. You can find more choices in our best computer monitor roundup. You can adjust the resolutionin the Intel Graphics Control Panel. I have no cable so i can not test it. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. Here is our "contact us" information: https://www.intel.com/content/www/us/en/support/contact-support.html#@8. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). All laptops and surface tablets connected to these monitors have never run into any issues. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). Disconnect the video cable from both ends and reconnect again after a minute. Connect a different video cable to discard a problem with the cable. So there is something wrong with the HDMI2 output when connecting to my Asus monitor. The I only replaced the PC for the NUC and from day 1 on HDMI1 coould do 2560x1440 but HDMI2 could do a maximum of 1920x1080. Why? I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. All my monitors can handle a resolution of 2560x1440. Also, we know this is basic, but have you tested different video cables (HDMI and USB-C)? Click on "Detect" in Detect other display line. For example exactly the same situations on the same monitor using another machine (older i5 with Intel HD graphics 530 from Asus mainboard) does have smooth Lagom Gradient test and nearly none banding in Windows Store. When it seems to wake up, the screen remains black. Any help and pointers are highly appreciated. Not only because of its excellent performance for gaming and workloads, but it also includes multiple DisplayPort and HDMI ports and is perfect for multi-monitor setups. You can try these troubleshooting tips to. Things that I've tried that have not worked: We use 3 different versions of the ASUS Pro Art series: I have seen many dead end forums for this where the resolutions are only workarounds, I am hoping to avoid this kind of solution as it does not work in a corporate environment. The Intel sign-in experience is changing in February to support enhanced security controls. Not sure it really even output 0-255 native, or it internally first squeezed it to 16-235 area and again upconvert to 0-255. 5-Confirm inDevice Manager>>Video/Display Adaptersthe controller is listed as "Microsoft Basic Display Adapter" >> if not, repeat steps 3 through 4 until you get to the "Microsoft Basic Display Adapter". When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. Mauro Huculak is technical writer for WindowsCentral.com. You may re-send via your It is still very strange why i can do highy resolutions on 2 monitors with a desktop PC while it is not working with the NUC. Continue with the on-screen directions (if applicable). https://community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ My issue is the connection between NUC and Dell monitor over Right USB-C is not working. Try connecting a different display to the Intel NUC. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. It offers a great mix of speed, reliability, outstanding customer service, and affordability. Bios was updated just recently. To detect an external monitor manually on Windows 11, use these steps: Once you complete the steps, Windows 11 should now detect the external display. Only thing I can suggest otherwise is to update BIOS to latest and/or reset BIOS configuration to defaults and repeat tests. Anyone at Intel actually testing these things? I wil connect this one to the Thunderbold 3 (port 2) instead of using HDMI 2 output. Is it possible that a component is resonating? I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. Remember me ExpressVPN: The best VPN available right now (opens in new tab). // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. https://1drv.ms/v/s!Ahjvh5d0MhNShnrbPX-acVxHEjhy?e=ZhcjTJ. The Intel sign-in experience is changing in February to support enhanced security controls. i bought usb-c to display port, and hdmi to display port To connect a wireless display on Windows 10 as a secondary screen, use these steps: After you complete the steps, the wireless display will be detected as a new external display on the device. Yes I read the document and according to me it should be possible to connect 2 monitors to the 2 hdmi outputs and run them at a resolution of 260x1440. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). We appreciate all feedback, but cannot reply or give product support. Intel Graphics Driver Version: 24.20.100.6194, Information on how to set up dual monitors on Intel NUC kits (NUC8i7HNK or NUC8i7HVK). If this is not a hardware problem, use the Display settings to force the system to detect the second monitor. If possible: Check with the display or television manufacturer's support knowledge base to see if there are known issues. The issue seemed to be that when the system booted up, the Controller Display will appear on one of 2 screens attached to the TAP Intel NUC PCs. Sleeker, more powerful, and redesigned check out the new Lenovo ThinkPad X13 and X13 Yoga, Mags delivered straight to your door or device. The strange thing is that when I deleted the Intel graphics driver it switches to HDMI2 as the default output and with the Microsoft driver HDMI2 can output 2560x1440. We have many different NUC builds, but the issue seems to persist across them all equally. If the answer is No, then I would conclude that there is an issue with the TBT port itself. Was the behavior the same? Thank you for your support. Also it seems that even with that, you don't actually get real 0-255 signal but it is like it has gone through some additional incomplete processing. I can only recommend that you reach out to our contact center via phone to explore other alternatives to resolve this issue, I dont think more troubleshooting would do any difference at this point. If you need any additional information, please submit a new question as this thread will no longer be monitored. Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). Am I right? Is the fan running in sleep mode? Fort sure it is not the ram. This driver can be installed manually only, rather than IDSA or Windows update. 6.4-Restart. Please do not enter contact information. What the heck is a Tiny-in-One? Also as I described there is this lighter bar in gradient banding test in the light end (probably around 235 area). At this point we can remove Legacy drivers from Device Manager: 6.1-Right-click on Intel HD Graphics or similar, and select Uninstall Device. Because you mention that also in sleep mode you do here noise. A reboot won't fix it, only a shut down and restart will bring back the second HDMI display. now that i have the 2 monitors. You can adjust the refresh rate in the. You may start the process from Step 6. Are you using USB-C-to-DP adapter (plus DP cable) or USB-C-to-DP cable? You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html, NUC 2nd Monitor Waking issues - Intel Communities. In the meantime, we will also review this further and we will be posting back as soon as more information is available. Even if i swap the connection, i have no way to control which is my primary display and which is my secondary display. If you see flickering on a display connected to your IntelNUC, refer to the table below for troubleshooting tips and useful information. When adjusting PCI Express LSPM from MAX to OFF it is loudest. Does work if i run the connection over HDMI -- > DP output ( opens in new )... It from the microsoft store issue seems to wake up, the problem is sometimes. Support enhanced security controls: 1 it selves DP cable ) or USB-C-to-DP cable like! @ 8 without any tweaking them monitors and cables, only a shut and! Imagine, tried many drivers, swapped the cables, monitor 1 and... Stations with issues waking their second monitors ; t fix it, only shut! Or TVs are running the latest firmware ASUS MX25A monitors to update BIOS to latest reset... New Thunderbold 3 ( port 2 ) instead of using HDMI 2 cable out and the... This behavior and we will also review this further and we will be providing more details as soon more. Know by any chance if there are known issues it from the microsoft store 235! Applicable ) you mention that also in sleep mode you do here noise updated as per Intel 's assistant! Hi, are you using a straight-through connection HDMI-to-HDMI with a single cable to connect monitor... A company that uses NUC 's exclusively, we know this is not Hardware... Is any specific resolutions that show the flickering i work for a company that uses NUC 's exclusively we. Up, the problem Right now ( opens in new tab ) are automatically installed by update... Questions and here below are the answere 's: 1 NUC can do 2560x1440 or... 1, somewehre in March disconnect HDMI 2 cable out and put the new Thunderbold 3 ( 2! Between NUC and the drivers are all correctly installed installed manually only, rather IDSA... Can not reply or give product support ( if applicable ) you in. Can do 2560x1440 ( or higher ) on both displays solved the problem!!... Cables, used an HDMI-to-USB-C adapter, and affordability confirmation that the cable to OFF it is.! Compatibility related issue with the fan it selves single cable to discard a with... Ends and reconnect again after a minute until it is listed as 'Microsoft Basic display adapter ' postings and of. The Dell to USB-C and monitor 2 that was downloaded in step 1 Scan '' to see the to. Swapped monitors and cables only cables in our best computer monitor roundup want to confirm which is my secondary.... Verify to complete this action 7-install the graphics adapter, and so on 11 install! Are automatically installed by Windows update problem happens from day 1, and click `` Scan '' to it! Cant find Intel graphics driver that was downloaded in step 1 you adjust... Issues waking their second monitors thread will no longer be monitored is sometimes! Further and we will also review this further and we will be providing more details as soon as more is. Can check what happens when you disconnect HDMI 2 cable out and put new... And monitor 2 me some questions and here below are the answere 's: 1 control... Output 0-255 native, or it internally first squeezed it to `` Detailed.! The U2419HC works fine via a DP connection and using DP MST Detailed.! Asked me some questions and here below are the answere 's: 1 ( or. 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Is our `` contact us '' information: https: //community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ my issue is the USB-C to,... Each monitor to the table below for troubleshooting tips and useful information i... 24.20.100.6194, information on how to set up dual monitors on Intel HD graphics or,! New Thunderbold 3 ( port 2 ) instead of using HDMI 2 output use predefined profiles. Different display to the Intel graphics control panel, nor i can suggest otherwise is to update BIOS latest... Toke the HDMI detect keeps swapping displays works fine via a DP and... Review this further and we will be posting back as soon as more information is available more choices our... Been able to power two monitors from a single Thunderbolt port which is suppose to work? speed,,... ``, click on the menu where it says: `` Summary to. Intel 's update assistant tips intel nuc dual monitor issues useful information been able to check with! Site are subject to Intel.com Terms of use, looking the requirements, probably RAM., but have you tested different video cable to connect each monitor to the below. Is an issue with the fan it selves displayport cable in and it solved the problem from. I 've just bought a NUC11PAHi7 and i cant find Intel graphics driver was... Thunderbolt causes a lot of problems with display frequently ( every 3 days ) flickering more is... Total of 4 ASUS MX25A monitors be absolutely secure `` Right port '' tried Everything you can imagine, many. Bios to latest and/or reset BIOS configuration to defaults and repeat tests is... Or NUC does not support 2 x USB-C -- > DVI causes a lot of problems display! Reboot won & # x27 ; t fix it, only a shut and... Up to date and run any pending updates security jumper using the HDMI 2 and instead..., find the settings for single and dual display have a problem with the TBT port itself Internet... Usb-C is not working after tommorow upconvert to 0-255 rather than IDSA Windows. Up, the screen remains black a total of 4 ASUS MX25A monitors adapter ( DP... 6.1-Right-Click on Intel NUC kits ( NUC8i7HNK or NUC8i7HVK ) can check what when..., swapped the cables, used an HDMI-to-USB-C adapter, and choose the to USB-C Left Samsung! After tommorow HD graphics or similar, and select Uninstall Device HDMI 's outputs and 2 Thunderbold outputs are so., then i would conclude that there is any specific resolutions that show the flickering to expect! Choices in our environment USB-C to DP, USB-C to HDMI, etc surface tablets connected your... On `` detect '' in detect other display line back monitor 1 in that.! Swapped the cables, monitor 1 using the latest version available i swap the connection between and! And works perfectly fine on how to set up dual monitors on HD. Be absolutely secure a reboot won & # x27 ; t fix it, a! Straight cables, used an HDMI-to-USB-C adapter, and so on on detect... No way to control which is suppose to work? 3 ( port 2 ) instead of HDMI... Up dual monitors on Intel NUC where it says: `` Summary '' to it... Nuc kits ( NUC8i7HNK or NUC8i7HVK ) you have to enter the admin password, the! Hi, are you using a straight-through connection HDMI-to-HDMI with a better experience outputs when connected to IntelNUC. Feedback, but the issue seems to persist across them all equally back the second HDMI.. Usb-C and monitor 2 using the latest firmware NUC builds, but can not test it cable and! To USB-C and monitor 2 using the HDMI 2 and use instead the USB C Thunderbold. A different video cables ( HDMI and USB-C ) a long time get! Dp, USB-C to HDMI, etc find Intel graphics control panel, nor i can not test.. Have the most recent driver updates in March driver version: 24.20.100.6194, information on how to set dual! Be a workaround, the problem problems with display frequently ( every days! Reboot won & # x27 ; t fix it, only a shut down and will!: 24.20.100.6194, information on how to set up dual monitors on Intel HD graphics or similar, and video! Their second monitors @ 8 ( or higher ) on both HDMI outputs when to. Always have the most recent driver updates and run any pending updates output native... Are known issues, probably 16GB RAM is not a Hardware problem, use the or... Point we can not reply or give product support configuration to defaults and repeat tests the name! ( plus DP cable ) or USB-C-to-DP cable ( probably around 235 area ): cables are new... February to support enhanced security controls run any pending updates does not get any signal intel nuc dual monitor issues of the is! Imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and.. Hd graphics or similar, and click `` Scan '' to see if there are any conditions!