In Russia, like the UK, measures to prevent the spread of coronavirus have resulted in the shut down of entertainment venues. Gift Cards purchased on or after to 31 March 2018 will expire 3 years from date of issue. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you, as agreed by placing an order with us. Latecomers will not be admitted into the auditorium until a suitable break in the performance, which may not be until the first interval, and may be refused admission. These seats have significant sightline restrictions and are recommended for a music-only experience. E.g. The School’s eight level programme aims to produce graduates of the highest calibre who are capable of integrating effortlessly into The Australian Ballet and top professional dance companies in Australia and around the world. Physical Gift Cards will not be sent via post regardless of the delivery method selected at the time of purchase. Artistic director David McAllister said the season would begin with his own super lavish production of The Sleeping Beauty. As Australia deals with the impact of the COVID-19 virus, we at The Australian Ballet are working to keep our audiences, artists and staff safe and healthy. The Australian Ballet, in conjunction with partner organisations, offers a range of discounts and special offers to subscribers. The Australian Ballet uses the information we collect to provide the information and services you have requested and to manage any support which you are providing to the organisation. Principal Package Holders who have held the same package for five consecutive years or more are able to take a year's break or drop any number of ballets from their Season Package, and The Australian Ballet will take reasonable endeavours to allocate the same seats the following year. Tickets to The Australian Ballet's events and performances are non-refundable except in the case of a cancelled performance or in line with our COVID-19 ticketing policy. No liability is accepted for loss or damages incurred as a result of reliance upon material contained on this website. Likewise, The Australian Ballet have released a digital season of their most beloved and uplifting productions — completely free. Our 'add to calendar' functionality is powered by a program called ECAL. Patrons who disrupt a performance may be removed from the venue. More information on COVID-19 For the first time since the pandemic closed theatres around the nation, a full-length ballet is being performed to a live audience in Perth. As Australia deals with the impact of the COVID-19 virus, we at The Australian Ballet are working to keep our audiences, artists and staff safe and healthy. Everything you’ve ever wanted to know about this breathtaking art form. If an upgrade can be accommodated, the additional charge will be debited upon seating allocation. On March 16, London's Royal Opera House and its renowned dance company, the Royal Ballet, closed its doors to the public amid the coronavirus pandemic. Parking vouchers will expire on 31 December on the year of purchase or once they have been used. Tickets purchased directly through The Australian Ballet may be only be exchanged for performances within the same production. In the course of our functions and activities, The Australian Ballet collects personal information from ticket buyers, people requesting program or service information, patrons, sponsors and persons who donate or provide support to the organisation. A variety of price types are available for Season Packages and single tickets. You don’t choose ballet. However, where practicable The Australian Ballet will take reasonable steps to ensure that any overseas recipients of your personal information only use and disclose such information in a manner consistent with this Privacy Policy. Currently sold out! Cheque, cash or money order are not accepted. The Australian Ballet School is Australia’s national centre for elite vocational classical dance and the school of The Australian Ballet. For more information about the scheme, visit companioncard.gov.au. The Australian Ballet Centre Car Park is open 6am to 1 am, except Sundays (9am to 11pm). Surrounded by the industrial red brick walls and exposed wooden beams of West Australian Ballet Centre’s Studio One, feel the sense of intimacy and rawness in this experimental mini-season of short works. Please note: Different fees may apply through our venue box offices or partner ticketing agencies Please check with individual selling agencies to find out more about their fees. Most orders are sent with tracking numbers which will be emailed to you when your order is sent. Photography or recording of any kind is strictly prohibited. The Australian Ballet does not disclose personal information to overseas recipients for any purpose. We've worked with our venues to ensure all appropriate safety measures are in place for our 2021 Season. We do not otherwise provide your information to third parties for use in marketing their own products and services to you. By logging on, you will be deemed to have released and discharged The Australian Ballet from all liability which might arise. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer experience team will advise you on the next steps. The Australian Ballet mailing address: All orders, unless otherwise stated, are sent via standard post and tracking information may not be available. Similarly, we collect information from telephone, email and written communications we have directly with you. This week's announcement that David Hallberg is taking over The Australian Ballet has been a long time coming. Parking vouchers purchased in 2020 have been extended and will be redeemable until 31 December 2021. If you have purchased an item using a free shipping offer and returned it because you have changed your mind, we will deduct the actual shipping cost to us from your refund. For administrative purposes The Australian Ballet will identify the individual(s) in whose name the Season Package is held, as the Head Subscriber. Private Box 838 This may be in the form of a password or specific promotion code. We may arrange to replace the product or provide you with a partial or full refund of the purchase amount. Your original ticket is required to process an exchange. Where the value of items is purchased is less than the value of the Gift Card, the remaining value will be held on account by The Australian Ballet for future purchases by the Gift Card holder. Patrons enter the performance venue at their own risk. The Australian Ballet exists to inspire, delight and challenge audiences through the power of its performances. Gift Cards may be redeemed online at australianballet.com.au or by phone on 1300 369 741. Subscribers (i.e. Gift Cards ordered within the same transaction will generate a combined identification Code (e.g. They may have some restrictions to the view of the very sides of the stage, but this will mainly affect your view of entrances and exits rather than crucial elements of the ballet. She attended normal school during the day and took ballet classes after school. Your health and safety is our top priority. For the safety and security of all patrons, prams or baby capsules of any description cannot be taken into the auditorium. Price reserves are subject to change without notice. Season Package renewals incorporating a change request will initially be charged the cost of the original renewable seating. 9/12/2020. The Australian Ballet understands the importance of keeping your information private, and only discloses your personal information to third parties in certain circumstances. Changing the date, seat or price reserve of your ticket(s) is easy via the phone or online. Associated Step Inside events are also cancelled. In addition, unless you ask us not to, we may use the information to: We collect personal information directly from you, or from a person acting on your behalf, when it is provided for ticket/product purchase, Season Package purchase, online registration or competition entries. Ticket exchanges must be completed by the following times; 3pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the day of for all other performances. What’s behind that enchanted world you see on stage? The Seventh Edition of the LPA Ticketing Code of Practice: Consumer Code can be found here. Instalments can be paid by credit card only. The Australian Ballet offers the Instalment Payment option to subscribers in good faith and reserves the right to decline the Instalment Payment Option to individuals based on previous payment history with The Australian Ballet. Change requests submitted during the 2021 Season Package sales period will be assessed for the 2022 season. Standard orders within Australia: please allow 10-14 working days from the date of the order, except where product listing indicates a different time-frame. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or three attempts (whichever is sooner), we reserve the right to cancel your order. Price Types and relevant Proof of Concession: Adult: This price type refers to tickets for those who are not entitled to a relevant concession. 2,796 were here. Due to copyright restrictions, The Australian Ballet is unable to supply high resolution images to the public or allow our photos to be reproduced in any way. Expired parking vouchers cannot be exchanged or extended. The British government has been accused of throwing the arts "under a bus" during the coronavirus pandemic. However, this may not be possible due to, among other things, existing seating allocations and layout of the venue. If we require you to return the product to us, The Australian Ballet will pay the cost of the return. You will likely experience issues using this site. Tickets cannot be exchanged for tickets sold through the venue. If we cannot be satisfied that you purchased the product from us then we will not accept your product for return. They are intended to give a guide as to the view you can expect from varying positions within the theatre. What should you wear to a performance? These may only be booked over the phone, by contacting The Australian Ballet Customer Experience Team on 1300 369 741 and proof of concession must be provided. Hallberg's been fielding offers to direct various ballet companies since at least 2014, when injury kept him off the stage for two years.At the time, the offers weren't the right fit, and he didn't want injury to dictate the terms of his retirement. we may use mailing houses to send information and materials to you), government and regulatory authorities and other organisations, as required or authorised by law, a service provider for the purpose of sending you information from our sponsors or other arts companies, Available up to 3pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the day of for all other performances. Tickets to The Australian Ballet performances, classes and events purchased through The Australian Ballet, whether online, over the phone or in person are subject to the following terms and conditions. If you would like more information about privacy and the Privacy Act (including the Australian Privacy Principles), you can access the Privacy Commissioner's website on: privacy.gov.au. Unless otherwise stated, promo codes issued by The Australian Ballet are valid for sales through The Australian Ballet only. E-Reserve/Restricted view: These seats are at the rear of the balcony in the State Theatre (Arts Centre Melbourne), and on the extreme sides of the loge in the Joan Sutherland Theatre (Sydney Opera House). Your current seats will be renewed in full without changes and The Australian Ballet will contact you prior to the 2022 renewal period if your change can be accommodated. All upcoming 2020 performances will not proceed. You may also be asked to provide additional details either at the time of booking or upon attending certain tours, classes and workshops including the participant’s address, date of birth and an emergency contact. Create Your Own Packages) will be allocated in order of receipt and according to availability. If you are found to be re-selling tickets for above 110% of the original purchase price, The Australian Ballet reserves the right to void the ticket in question. Please refer to the current year Season Package information for full details. In this situation, the cookie identifies your browser, not you personally. Experience the world behind Australia’s national ballet company. The Australian Ballet website provides links to other third party websites for your convenience and informational purposes only, and not for purposes of making any endorsement or recommendation thereof. The move comes as performing arts leaders warn that major companies across the country face an "existential crisis" without a targeted rescue package to … Anderson Cooper talks to ballerina Misty Copeland about her new children's book and life during the pandemic. Instalments are restricted to one credit card per Season Package booking. It may take up to 24 hours for your Gift Card code to be generated. D-Reserve: These seats are located in the extreme rear or sides of the theatre and have a restricted view; however, the centre of the stage is still visible. For the 2021 season, the instalment dates are as follows: Where a Season Package order includes a donation that is greater than one quarter the total transaction cost, the whole donation amount will be charged on the first payment. Change requests are processed in order of receipt. In the event that sensitive information is collected this will only be undertaken with consent from the individual. A tax receipt will be issued for the value of the ticket price. In 2007, when she was 16, she was awarded a scholarship at Youth America Grand Prix and relocated to Australia to train The Australian Ballet School, at … While our photographers hold intellectual property rights over those images, other copyright stakeholders include choreographers, costume designers, the dancers in the photographs, and The Australian Ballet. No responsibility is taken by The Australian Ballet for any travel or ancillary expenses incurred or for loss consequential from any amendment to advertised event details. Casting details for all ballets (except for ensemble works) will be published on The Australian Ballet website as soon as available. For more information regarding merchandise postage see our Merchandise Delivery Policy. A fee may be charged for the administration of information provision. All 2021 season tickets will be sent electronically. Where a participant is a minor/child as defined by Australian law, a parent/guardian is accepting these Terms and Conditions on their behalf. If payment has not been received in full prior to the first performance in a package, tickets may be cancelled with the value of the tickets deducted from the remaining outstanding balance. Instalments which cannot be collected on the due date will be charged an administrative recovery fee ($33) in addition to the instalment amount. A-Reserve: Excellent seats that offer clear and unrestricted views of the stage. The Australian Ballet strongly recommends planning your journey to ensure you arrive at the venue well in advance of the scheduled performance commencement as no refunds or exchanges will be offered for performances missed due to late arrival. The Australian Ballet will regularly assess online bookings and resolve such transaction payments as soon as possible. If you would like to unsubscribe from postal mail or SMS please send an enquiry at australianballet.com.au/contact, email us at tickets@australianballet.com.au or phone our customer experience team on 1300 369 741. This upgrade may be carried out via our venue box offices, or by contacting The Australian Ballet customer experience team on 1300 369 741. In reality, the lessons offered earlier this month by The Australian Ballet were a little more gentle than usual, and involved a lot more laughter. Parking vouchers are not date specific and may be used year-round, not just for performance dates. It is this person to whom all correspondence will be addressed, including tickets, renewal notices and instalment payment reminders. Tickets for donation must be returned to The Australian Ballet by 3pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the day of for all other performances. There are no fees associated with purchasing a Gift Card, however, standard processing, booking or postage and handling fees will apply on redemption of Gift Cards. South Melbourne Delivery Centre However, this may disable or render unusable some of the features of the website. Gift Cards may be redeemed for tickets for The Australian Ballet’s performances, classes and events, Season Packages, shop items and Ballet TV and other ancillary items sold directly through The Australian Ballet. Gift cards may be purchased in multiples of $20, $50, $100, $300 or $500 online via The Australian Ballet Shop. Peace of mind returns and exchanges: If you change your mind or your order is not quite right, you may return it to us within 30 days of the date you received it. The allocation of seats is at the total discretion of The Australian Ballet. To avoid the original (greater) charge in the first instance subscribers requesting these changes are advised to renew by phone. Exchanges may be available from eight weeks prior to the first performance of each production, Tickets that cannot be used may be given back to The Australian Ballet as a charitable donation. Please see the latest updates regarding our performances and activities below. We reserve the right to refuse a refund in cases where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care. A campaign about career changes hasn't helped. Parents, guardians and teachers are not permitted to attend classes and workshops unless otherwise stated. Program vouchers should be treated as cash. School groups and groups of ten of more are not available to be booked at this time. Update my browser now, Live Performance Australia (LPA) Code of Practice, Free ticket exchanges available closer to each performance, Account credits if you are sick and unable to attend, For any cancelled performance your choice of a refund, credit or donation will be processed within 14 days of request, update you about The Australian Ballet, its programs and services, such as Season Packages, performances, products and special events, inform you about products, services and events from affiliated organisations in which you may be interested, solicit sponsorship, donations or other support for the organisation, contact tracing purposes related to COVID-19, service providers that assist us with certain functions and activities, in which case we impose appropriate privacy obligations on the service provider (e.g. All purchases are final, and tickets are non-transferrable. The cost of returning the item to us is your responsibility. Full name and billing contact details must be provided where a credit card transaction is processed online or via telephone. The Australian Ballet collects financial information to execute purchase and donation transactions. View this photo on Instagram @ausballet / Via instagram.com Every possible effort is made to deliver classes, workshops and events as advertised however the schedule is subject to change or cancellation without notice. The Ballet Holiday option is only available for one year in every six. Mobile phones must be switched off before the performance. If the Gift Card identification code is lost or deleted the original purchaser must contact The Australian Ballet’s customer experience team to request the voucher be resent. David McAllister, the outgoing artistic director of the Australian Ballet, has had to be quick on his feet in adapting to coronavirus. Mail and SMS communications Ticket holders have been contacted via email. 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