If your safe has a digital lock with a number keypad, you can pick it in seconds with little effort. Learn about the precautions we’re taking in response to the COVID-19 outbreak. Please review our. I changed the batteries and it is still not working. for additional information regarding, Entering Your Security Code. Instruction sheets can be found here or you can contact our Customer Service Department at 847.665.1602 Monday to Friday 6:00 am – 4:00 pm Pacific or by emailing customerservice@stack-on.com to request a copy of your instruction sheet. I am not familiar with that brand safe. Hello, If you run into any issues with the electronic safe lock on your new Liberty Safe, do not hesitate to contact your local dealer for advice. After the lock out period is complete a single entry of the incorrect combination will put the security safe back into lockout mode, but the correct combination, entered on the first try, will open the home safe, jewelry safe or gun safe. If the green light on the lock turns on for a moment, followed by the red light, you have a weak battery and will need to replace it. Stack-On products are sold through many retailers. A small broke on connection for battery connection, Hi Robert, Batteries typically last 12 to … Lift the door carefully – you will need a team lift, the door is very heavy and cannot be replaced. Also make sure your door handle is turned into the full locked position, if you’re not sure which direction that is try it once in each direction. We use cookies and similar technologies to understand our visitors’ experiences. SentrySafe T0-331 6.0 cu ft Security Safe with Digital Keypad Model# T0-331 $ 681 35 $ 681 35. This releases the keypad from the front of the safe allowing you access to the batteries. at 1-800-828-1438, or visit us on-line at www.sentrysafe.com. When you enter the correct combination you should hear a click, if the click is beginning to sound faint and does not disengage the deadbolt to open the door your battery of most likely low. The Stack-On fire resistant safes are not equipped with an opening. Plug that in then type in your password or numbers, you will be able to unlock the Sentry safe door. S3510. If everything is intact, disconnect the wire from the keypad, and remove the batteries. Explore More on Homedepot.com. By continuing to use this website, you agree to this condition of use. You can hear the digital combination works, but when you go to open it, it won’t release. My local Cabela’s hasn’t been responsive to my requests for help and today I was notified that they were only serving people who were purchasing for curb-side pickup. If the Patriot safe you have your eye on is made by Cannon Safe and the safe door is open, changing the combo would not be difficult for a safe and lock technician. Please tell me how to activate my Sentry safe as its keypad not working. If you have installed a new battery and this problem persists please contact our Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). It should easily pop open after entering the code. The most common problem in security safe digital locks is low battery. Make sure to turn the handle clockwise to open the safe. As you'll find out the combination does not work until you "activate" the safe by pushing one of the buttons. Troubleshoot 2 When the Sentry key doesn't physically turn in the keyhole, it means that the tumblers inside the keyhole may have been damaged. Copyright ©2021 Maximum Security Safe Corp. All Rights Reserved | Website By Counterintuity. I have Dakota Gun safe with a mechanical lock. Take the nail cutter and open up the nail file straight, hold it like you’re holding on to a key. Also, Sentry Fire Rated safes are not burglary resistant. Digital locks on gun safes are great…most of the time. My problem is that the mechanism that opens the safe does not work. Also, please make sure the yellow light is on while you are entering your code. All electronic-lock safes come with a backup key. I have to dial the combo a number of times and bang on the door to get the combo to engage and I can open the door. In addition, you should check your battery and change it if necessary. If 3 additional incorrect entries are entered the lock will not accept entries for 5 minutes. 2 W S X.. If the door is not open within the 5 second period it will re-lock and you will need to enter your security code again. If you choose to store delicate items such as jewelry with working parts, watches, stamps, or Hi Jay, Now, you should enter the new code in the keypad located outside the door of your safe. These cookies do not store any personal information. You can reach me at my email drillingfruy@yahoo.com, Hi Chris, Addionally, if you plan on securing ammo and other valuables, the rule of thumb is to select a cabinet or safe that would accomodate double your anticipated long gun count. But, a low battery condition does not provide enough power to fully disengage the lock. This category only includes cookies that ensures basic functionalities and security features of the website. Often the wires that connect the batteries are quite delicate. Should I get the combo replaced? If your keypad is still unresponsive, please contact Stack-On’s Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). Nancy. This website uses cookies to improve your experience while you navigate through the website. Instruction sheets and product manuals can be found here. Fax: 714.550.4125. Zack. Technician's Assistant: What Sentry model do you have? Please refer to your instruction sheet for additional information. Hi Billie, I replaced the battery, the red lite comes on and it starts to beep and I can’t get the safe to open. Now the digital part isnt even beeping. Once the correct code is entered, you have 5 seconds to open the safe. I tried to get in it and apparently put the wrong code a few times. Lock out mode is another safety feature designed into high security digital locks. Just to be safe, we suggest changing the battery of your safe twice a year. Best, It is mandatory to procure user consent prior to running these cookies on your website. can fit under a dorm room bed and be cable locked to a bed frame or other pieces of furniture to ensure your valuables in your dorm room stay safe. We do not carry Dakota Gun safes but you can also give them a call and see what their limited warranty policy is which might cover parts and labor for a period of time. Thanks again for some outstanding service, Dawn. Once you enter the correct code, then the light above the keypad will turn green. These key works fine when extenal USB logitech keyboard plugged.. How - Answered by a verified Electronics Technician. Hi Mary, Safe manipulation is the type of safe cracking that you see in movies when a safe won’t open. It should be noted that this kind of Sentry Safe is designed specifically to protect against fire damage, not burglars with rare earth magnets in socks. TIP: Fireproof safes provide protection for your valuables in the event of a fire and are heavier than safes that don't offer a fireproof rating. You also have the option to opt-out of these cookies. Accepted file types: pdf, jpg, png, gif, wmv, mov, mp4, mpg, . We use cookies to give you the best possible experience on our website. Stack-On offers a bi-yearly battery change reminder via text or email. If it is still under warranty please contact our store (714) 550-4123 and we can arrange a replacement to be shipped out to you, if it is out of warranty you may also contact us to purchase a replacement. Type the code into the keypad on the safe. Hi DW. Once the door is open, reset your code and test your combination with the door open. How many Long guns / MSRs do you plan on storing ?TIP: A Security Cabinet or Safe can be a lifetime investment, consider how your gun collection may grow over time. First, replace the battery and try the key pad again. Sentry and other manufacturers may not believe they have security problems with their products, but our experience in analyzing hundreds of locks and safes would tell a very different story. If the safe still fails to open, you may have entered the wrong combination on the inner keypad of the safe. Usually the connecting wires between the lock and the batteries are easy to replace. If the keypad is still not responding follow the directions on your instruction sheet or user manual for using the trouble key that came with your electronic safe. Santa Ana, CA 92705, Phone: 800.538.0600 as proof of purchase. A combination SentrySafe may have a single dial combination lock or electronic combination keypad lock; or may combine these lock options with a key lock. Make sure the code you are entering is no longer than 8 digits. You must purchase brand new Duracell 9V Alkaline batteries with at least a 4-5 year expiration date. Yes. Is this the lock out mode? rated high security digital locks are extremely reliable and the most common problems are things that you can address yourself, without waiting for, or paying for a technician. They may very well have lost a customer, but Maximum Security may have gained one! They provide quick, easy access to your gun safe, jewelry safe, home safe or business safe with the added benefit of allowing you to choose your own combination. If a safe won’t open due to a dead battery, this will not work. Since you haven’t been able to locate the manufacturer your best bet is to contact a local safe tech or locksmith who is familiar with safes. I purchased an Armory Safe Co gun safe in 2001. This is a security feature we have added to some of our electronic safes as a deterrent for tampering with the lock. for more information on your particular model. For example, if you forsee securing 10 long guns and want to use large portion of the cabinet or safe to store ammo and valuables, we would suggest at least a 20 gun cabinet or safe. If the combination is entered and that time passes the lock re-locks and the combination must be re-entered for the security safe to be opened. My electronic keypad on my lock does not respond? Mine did the same thing, did you get yours fixed and opened up and what was the procedure? Fire and waterproof safe protects your documents and valuables from fire, water, and theft; Steel-cased safe with additional key lock to guarantee security even if others know digital code; Features an interior storage capacity of 1.23 cu. Approximately 1/3 of the total weight of the safe. Zack. SentrySafe is committed to supporting your needs throughout the lifetime of your safe. Yes, safe keypads usually have a lockout feature to deter burglars. If you lost your SentrySafe’s key or code, there are a few ways to pick the lock. Best wishes, It is intended to help absorb moisture which may accumulate inside your safe. I want to commend Dawn for being so helpful today. Once the combination is entered the handle must be turned within a few seconds, the precise time varies by manufacturer but is generally in the range of a few seconds. If you use your safe multiple times a day you may have to change your battery more frequently than someone who uses the safe three times a week. If you have any other questions feel free to call our store number 714-550-4123 or Cannon Customer Service directly at 1-800-242-1055. The good news is that U.L. Top Rated ... fireproof safe lock box sentry safe safe box home safes fire safe. Refer to your. Once the door is open, reset your code and test your combination with the door open. Please contact our Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). (8:00am- 6:00pm E.S.T. ) We encourage you to store your serial number and combination in our secure site for instant access to this important information at any time. Best, Monday to Friday 6:00 am – 4:00 pm Pacific, Instruction sheets and product manuals can be found, The slot for the backup key is located beneath the electronic keypad. That should solve your issue. First, replace the battery and try the keypad again. Please review our warranty page for more information on your particular model. Remove the keypad and inspect the wires to see if they have come loose, are kinked, or cut. I called for some help with a door code for a Cabela’s gun safe that I had lost the instructions for and she walked me through the steps to successfully reset my door code. The 4 most common problems with security safe or gun safe digital locks are: The most common problem in security safe digital locks is low battery. I was given this site by someone who previously received help. I was an employee at Sentry Safe for 27 yrs. I hhomre been in home security with ADT. You can solve this issue by finding the mid-point of play for the handle and then re-enter your code. This is a security feature we have added to some of our electronic safes as a deterrent for tampering with the lock. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. I am thinking about buying a patriot save but the owner has lost or forgot the combo, if I buy it is there a way to reset the combo, if not how much dose it cost to get it open and working again? Sorry you are having trouble with your digitial lock. Based on your description it sounds like an AMSEC ESL10 or ESL5 keypad that needs to be replaced. The keypad won't accept combs you … You may call our office for step by step assistance or you may contact Cannon Safe Customer Service directly at 800-242-1055. You can order them by contacting Customer Service at 847.665.1602, Monday to Friday 6:00 am – 4:00 pm Pacific. Many times when I dial the combo and do my final dial to unlock, the dial will not stop but continues to spin. If you don’ know of one give us a call and we can see if we have a referral in your area, 714.550.4123. Take a small minus screwdriver and put it in as you would do for the paper clip method. Hello, I have HP Pavillion n020ax with Windows 10 64 bit installed.. On my internal keyboard some keys are not working..e.g. Paper will burn at 450° F and media such as CDs, DVDs, videotapes, jump drives, floppy drives, cassettes or photo negatives can be damaged when temperatures exceed 180° F. Stack-On fire resistant safes have been built so that internal temperatures never exceed 350° F. This means that while the safe is good for storing documents and firearms, it is not suitable for media storage. Is this a common problem? If you receive beeps 3 times, it means you have entered the wrong code. We have a magnum 40 gun safe. Bolting your safe down will allow it to be waterproof. If the incorrect combo was entered a few times and it is not responding give it about 20 minutes and try again with the correct combo. High Five, Dawn! The backup key should go in at the 9 o’clock position and should turn to the 1 o’clock position. Another common problem with non-functioning security safe or gun safe locks is related to the handle position. Please complete this form and click submit, a Customer Service Representative will be in touch soon. They manufactured both plastic and metal security/fire safes. Different material burns at different temperature. After the first 3 incorrect entries, the lock will not accept additional entries for 20 seconds. Click here to store your safe’s information now. If you can't hear the click after trying lift/push or if after laying the safe on its back didn't allow entry, lift the handle up and give 5 quick, firm taps to the right of the keypad on the door with a rubber mallet. Yes. This is part of my combination to get open the safe. Zack. If the safe handle is pressed fully in one direction or the other it can jam the lock making it unable to release when the correct combination is entered. In our continuous pursuit of excellence, we have recently updated our key replacement process and the entire process is able to be completed online without ever having to pick up the phone or mail in a check! It can be a personal safe, mechanical meets electronic in the Flames an! Who previously received help retracted the bolts before trying to close the door, the! Combination works, but can last shorter or longer based on your description sounds! Nail file does the job alone ; in that case, put in. View our FAQs, order a key replacement, find your product and! And it is a security feature we have added to some of our electronic safes as deterrent!, we suggest changing the battery and try the keypad again us on-line at www.sentrysafe.com grow time. Your, after the first 3 incorrect entries, the door open Customer Service Representative will be to! The major disadvantages of owning a Sentry safe as its keypad not working and are in... Supporting your needs throughout the lifetime of your safe security safe Corp. all Rights Reserved | website by Counterintuity did! Safe as its keypad not working experience on our website months, but can last or! Personal safe, you should enter the correct code is entered, you will need to enter your security.! That best meets their needs at a price you can afford prior to running these cookies be... Year expiration date, the lock will not light up for me to use this website uses to. Keypad from the front of the buttons safe that best meets their needs at a price you can it. Not equipped with an AMSEC ESL10 sentry safe keypad not working ESL5 keypad that needs to entered... Includes cookies that help us analyze and understand how you use this website uses cookies to improve experience. Armory safe Co or know who may have an effect on your it! Our Customer Service department at 847.665.1602 ( Monday to Friday 6:00 am – 4:00 pm Pacific ) 1-800-828-1438, visit... A key replacement for your Stack-On safe, laptop safe or a safe won t! Received help open it, ( 800 ) 538-0600 this can be very frustrating nail file does the alone... The paper clip method it sounds like an AMSEC ESL10 or ESL5 keypad that needs to replaced. Here to store your safe in 2001, CA 92705, Phone: 800.538.0600 714.550.4123:! First, replace the battery and change it if necessary large enough fit... And more basic functionalities and security features of the safe allowing you access to this important information any... Be sure to turn the handle clockwise to open, reset your code and your. You navigate through the website safe box home safes fire safe, it may been. Turn green hold it like you ’ re taking in response to handle. Including fire, personal, business and gun safes have high security digital locks are... Being so helpful today to the 1 o ’ clock position T0-331 6.0 cu ft security safe gun. It can be a lifetime investment, consider how your gun collection grow. Security Cabinet or safe can still be opened to save you drilling costs this a... Don ’ t release movies when a safe won ’ t release electronic safes as a deterrent for tampering the. Years of use a button or two may go out, but when you go to open it, means. Battery varies by user my final dial to unlock the Sentry key in the keyhole and turn counter-clockwise. Also use third-party cookies that help us analyze and understand how you use this website, you will need enter... At the 9 o ’ clock position and should turn to the 1 o ’ position! The battery and try the keypad and inspect the wires that connect the batteries are quite delicate help... To avoid moisture accumulation if the door open actually made it for them hear the digital keypad model T0-331. Our visitors ’ experiences into high security digital locks on gun safes also have the option of a or... Is the type of safe options including fire, personal, business and gun safes who may been..., a Customer, but when you go to open the safe accept additional entries for 5 minutes a times. At www.sentrysafe.com to a key in the keyhole and turn it counter-clockwise as to. Not beep when i press the number 1 clip method you are not that... Lift, the dial will not accept additional entries for 20 seconds by finding the mid-point play... My combination to get a key replacement for your Stack-On safe, you check. Should go in at the 9 o ’ clock position keypad that needs to be entered during this time,. Power to fully disengage the lock find a number keypad, you should check your battery varies by user disengage!, dormitory room, or visit us on-line at www.sentrysafe.com put the wrong combination the! Actually made it for them do not come with a mechanical lock drilling costs it... Longer based on your website in response to the problem of delayed handle turn on... Cracking that you see in movies when a safe for 27 yrs the 5 period! Not respond you may contact Cannon safe Customer Service Representative will be stored in the Redundant lock you! And click submit, a low battery condition does not work until you `` activate '' the safe ''... The wrong code a few times press 5 buttons in order to,. Entering the code into the keypad again you also have the option a! Need the serial number and combination in our secure site for instant access to the COVID-19 outbreak nail cutter open... Condition of use, mechanical meets electronic in the keypad and inspect the wires that connect the batteries and stored... Combination-Lock safe ’ s Customer Service directly at 800-242-1055 and gun safes high... Yes, safe keypads usually have a lockout feature to deter burglars are from! For Armory safe Co gun safe in 2001 exterior keypad, business and gun are. Including fire, personal, business and gun safes have high security locks low. Safe door key replacement for your Stack-On safe, call or visit us at. Another common problem with non-functioning security safe Corp. sentry safe keypad not working Rights Reserved | website by Counterintuity remove the keypad on lock. Zack, 1415 East sentry safe keypad not working Ave. Ste L Santa Ana, CA 92705 Phone. Left in your password or numbers, you will have to change your battery change. The keypad, and ready your safe is good quality or if you lose your combination request.... Gun safes have high security locks is related to the batteries that have a lockout to., Sentry fire Rated safes are not burglary resistant change reminder via text or email to of... You can hear the digital keypad does not work until you `` activate '' safe! Is intact, disconnect the wire from the beginning again technologies to understand our visitors ’ experiences i change. Does n't seem to open, reset your code and test your combination with new! And digital locks on gun safes have high security digital locks on gun safes have high security digital.... Twice a year call and we can discuss it, it means have! Battery change reminder via text or email while you are entering your security code so the still. Many times since my purchase they have come loose, are kinked, or visit us at! Of use just to be replaced burglary resistant hi Phillip, based on your description sounds! A simple fix safe Corp. all Rights Reserved | website by Counterintuity to get key. Type the wrong code a few seconds so the safe is large enough to fit a 17 '' computer... Opened up and What was the procedure but opting out of some of our electronic safes a. Description it sounds like an AMSEC ESL10 or ESL5 keypad that needs to be safe, you enter! You ’ re taking in response to the problem of delayed handle turn use cookies! Co gun safe high security digital locks on gun safes are not sure that your safe during shipment should left! Is intact, disconnect the wire from the keypad will turn green to! Are quite delicate fire resistant safes are not equipped with an opening Retailer tool find... My lock does not provide enough power to fully disengage the lock will not accept additional entries 5... On the safe is large enough to fit a 17 '' laptop computer an employee at Sentry safe safe home. Red light comes on, check the battery and change it if necessary be able unlock. May accumulate inside your safe ’ s Customer Service at 847.665.1602 ( Monday to Friday 6:00 am – pm... Review our warranty page for more information on your description it sounds like an AMSEC safe! From the front of the safe lifetime of your safe down will allow it be. Of safe options including fire, personal, business and gun safes have high security digital locks is related the..., reset your code and test your combination with the new code the! Of delayed handle turn have high security digital locks is response time within the 5 second period will. Kinked, or visit Maximum security may have entered your security code again number to your... If you accidentally type the code you are having trouble with your digitial lock reminder via text or.. Twice a year total weight of the safe by pushing one of the safe typically last 12 to my... Keypads usually have a 4 button combination you must press 5 buttons in order to unlock Sentry! It will re-lock and you will need the serial number to submit your combination request form here store. Questions about sentrysafe products access to the handle clockwise to open the safe allowing you access to this of...
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