If the action you attempted failed, please try again. The membership will be linked to your Fitbit account. Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. Deductible. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. Future US, Inc. Full 7th Floor, 130 West 42nd Street, $3.89. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also need to confirm you have not breached any warranty conditions. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. Worst watch Ive ever been given & owned! Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Before submitting a claim, you need to know whether your Fitbit is still under warranty. If you can do without the more advanced health sensors of the Charge line, this pick can help . ). These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. The warranty includes the device and wristband. I purchased a Fitbit Sense in late June of 2021. Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. If you want to continue enjoying your Fitbit, you have to buy another one. Would be lost in life without unlimited data. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. If you scratch your screen, Fitbit is not obligated to replace the device for you. If it doesnt work, Fitbit normally replaces it. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. How do I turn off and shut down my Fitbit? To obtain warranty service, a returnauthorisation must be requested from our customer service team. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. In fact, the software on your wristband also isn't covered, only the hardware. Something went wrong. We recommend you use their live chat featureits the easiest and most direct way to reach them. Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . And if your Apple Watch has . Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Fitbit offers a limited product warranty. It only covers defects in materials and workmanship, making it a manufacturers warranty. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. Shop for VINSOC Electronics & Mobiles on noon. My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. The returnauthorisation number must be included along with your returned product. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Use Discount Code: NOFEE at Checkout for FREE Activation! The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). See this article for more information Dropped your Fitbit in water or want to swim or shower with it? If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. To obtain warranty service, you must have a return authorization. Proceed to remove item from shopping basket? Refurbished products carry a 90-day warranty regardless of the place of purchase. It's moved! Depending on where you are located, your Fitbit may or may not be covered under its warranty. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. This article has been viewed 168,910 times. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints . Find strength in numbers. Let me know if you have any questions present. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you However, if you warranty expired, let us know which model so we can look at your options. Thanks for being a member! Defective bands including defects in materials and quality under normal use. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. Thank you Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings After about 10 months the watch was not working properly so I set it aside. Fitbit Customer Supportvia the above methods. The returnauthorisation number must be included along with your returned product. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. Please advise how to file a claim. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! . There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. This article has been viewed 168,910 times. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. Include that return authorization information with your returned product. If you want a replacement, make a warranty claim instead of a return claim. Fitbit offers a limited product warranty. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. New York, If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. You can only purchase one membership at a time. Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. If you don't follow our item condition policy for returns item condition policy . If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? Fitbit itself does not offer any sort of extended warranty, but many retailers will. The warranty includes the device and wristband. Shop Now T3 Verdict. . We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? The rule of thumb is you must have paid for the entire purchase using that card to qualify. TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. Got a new or replacement Fitbit? 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