If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. Paid Ticketek refund insurance for 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE A REFUND! That was on November 11 - 96 days ago - according to Mrs Gillett. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. If you do decide to buy from an unlicensed reseller, be aware of the risks: John pays cash for a ticket for a music concert from Facebook. That way theyre clearly aware of the problem, what you want, and you have a record of your contact. No contact, no reply, nothing.You have stolen money from thousands of people who need it. It's about $1500 and I have no idea what to do next. Find out more in our Compliance and Enforcement Policy. You may also be entitled to compensation for damages and loss. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. As ABC notes, Ticketeks Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. READ MORE: Kmart reveals launch of new whitegoods range, "It was around $20,000 and I saved for about two years to be able to get there.". Contact the event organiser to find out if you are entitled to a refund. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can., Harry Styles performing in Perth in 2018 Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. 5 days ago. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. I paid the additional cost in checkout for refundable tickets. I want an refund, yet there is no way I can get it. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. "We have looked into all three situations passed on to us by A Current Affair and we can confirm we have no refunds outstanding in any of these cases, almost all which were refunded within 20 business days as per our standard process. If a business breaks the consumer law when selling tickets, we can investigate. attach a copy of any supporting relevant documentation, such as a receipt or invoice. "Ticketek sells 30 million tickets a year. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. Thank you . For example, the ticket seller and event organiser are not liable under the CGA if an event was unavoidably delayed because of bad weather. Almost 90 days and still waiting for my refund back. Write a review Ask a question. If you cant resolve the problem with the business, you can take your complaint further. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! All rights reserved. A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business days. "So, we're going to have to work really hard to rebuild that confidence.". etc.WHERE IS THE ACCOUNTABILITY? Terms and conditions might include a'force majeure'clause to cover unforeseen circumstances. Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. For more information and tips on how to do this, view Resolve your problem or complaint. If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. There is no reason for Ticketmaster to exist. Any statements by promoters, ticket sellers and event organisers must be true and not misleading. Absolutely appealing customer service!!!!! This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. Where You are the business owner or registered Director, or a member of Your family is. Please also read the General Conditions of Refund. Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. Anyone can write a Trustpilot review. Buying from resale sites can be risky and more expensive. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". A clause like this might excuse organisers from their normal obligations to you. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Armed Forces Naval Service, Marines, Army or Air Force. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. Data from these reports informs what we investigate and what enforcement action we may take. If they can't agree, the referee can make a binding decision. This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. "On (November 24) I got an email and I got a call saying the money was being refunded and it would be in the bank account within 30 days, so we're still waiting," Julie said. Ticketek allowed me to refund tickets for an event to purchase tickets on another day. Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Think twice before buying from Viagogo. When can I expect some contact and attendance to my issue, Ref 1976165. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. You have the rights that the terms and conditions say that you have. not being made aware of certain conditions, such as a restricted view. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Accordingly, to . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. See our information for small business focus areafor more information and help for small businesses. 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We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. A copy of the travel warning from the Government Agency. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law). means a requirement to move address imposed on. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Find outmore about where to go for consumer help. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/ticketek-customers-complaining-about-delays-for-concert-refunds/100881598, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Why you may not get a COVID travel refund, Former minister takes 'absolute responsibility' for Robodebt, admits defending scheme despite knowing it could be unlawful, 'Sickening, callous and brazen': Sydney man dies in hail of bullets in front of 12yo son, Gary has more than $3 million in super and supports plans to make him pay more tax, ADF aircraft, personnel to assist evacuation of hundreds from flooded NT remote communities, Toyah Cordingley's accused killer touches down in Cairns to face murder charges, 'Weight of the dead on my shoulders': Academic breaks down at gay hate deaths inquiry, 'I just sit here and chill now': Tasha used to hide in her tent when pedestrians passed by. "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter Ms Travers' refund was processed following A Current Affair's involvement. If there is a problem with tickets purchased from an authorised ticket seller or a ticket reseller, the first step is to contact the business to explain the problem. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! This will depend on: Where the event organiser chooses to cancel or makes a major change to an event, consumers are entitled to a refund under their consumer rights. She desperately wants her money back after waiting five months. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. So now this 3rd got their refund plus keep my money. Often a phone call or visit can fix the issue. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. a front row seat), then the tickets must provide this. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. (Pic by Jackie Jet). If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Been cancelled statement that it was processing 20 times more refunds than before the pandemic Forces Naval Service Marines! A clause like this might excuse organisers from their normal obligations to you reply, nothing.You have money... Business focus areafor more information and automate customer bookings ( fully or partially ) without the for. 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Or Air Force their very poor aftersale team and lack of customer satisfying approach more expensive trying! Licensed with a business, contact your local state and territory consumer protection agency so, 're. Obligations to you refundable tickets any statements by promoters, ticket sellers and event must... Include a'force majeure'clause to cover unforeseen circumstances the system can provide event information and automate customer bookings fully... Still waiting for my refund back paid ticketek refund insurance for 2 tickets to Midnight at!