All bar, beverage, wine and deck service tabs will automatically incur a 15%. Still need to do South America when the pandemic is really over. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. Vancouver, Canada 2 contributions. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. The text appears: onwards. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) Not a "serious complaint" . See you there! The service was warm, friendly and genuine. My Viking Journey. We enjoyed Viking's care from the airport to the ship and back again. The systems in place for dining, entertainment, excursions were easy and smooth. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Restaurants were fine but not as good as we experienced on the river boat. This itinerary appealed and the timing for a significant birthday was ideal. Even the cruises in SE Asia & Aus/NZ follow this same standard. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Submit a complaint and get your issue resolved. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. 1. The service was top notch. While some new destinations would be nice, it is not a serious happening. First was that we had been on Viking before and had had a very positive experience. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. Viking, please give an explanation. The service was impeccable, amazing staff and top notch amenities. The Best Way to Book an Ocean or River Cruise. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. We wore contact tracing lanyards everywhere we went. A place on the excursion I tried to book. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. LauraS It would seem to be a reasonable and simple request. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. There is so much inside the policy information that most are not aware of. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. The even occurred in February of 2023. We ate there 4 times in 2 weeks. The entertainment was better than I expected and my wife enjoyed the jewelry. The variety of pasta dishes kept us coming back. It's been years since my husband & I have cruised in the Caribbean. Started June 21, 2021, By Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. I have contacted Watcdog BBC who are interested. Share your photos and videos with others to prove the truth of your words. We have found NY Insurance Circular Letter No. Lectures and destination information. Viking returned the full amount of the excursion to our onboard account by the next morning. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. The cuisine on Viking Ocean Cruises is excellent. Started August 27, 2021, By I thought that Viking was reputable, so I put too much faith in them. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. The ship was impeccably clean with a comforting decor. Both cover the West coast of Australia, plus Perth to Sydney. A place on the excursion I tried to book. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved Part refund, at least 25%. Our cabin stewards were like angels, and all the staff made us feel welcome. And, while I didnt have any myself, everyone was ranting and raving about the steak. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. This will surely increase the credibility of your complaint. We all played name that tune one afternoon at sea. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises By Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. Secondly, we had a problem with vouchers for which we received conflicting information. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. Not crowded at all only about 900 . We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. Because we were given a voucher, we can not get out money back. The three stops in Brazil were somewhat disappointing, and especially Manaus. We did so, and TripMate promptly denied the claim. It seemed cold and far from nautical. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. I had paid in full, weeks before, so have been penalised through no fault of my own. The policy can only be cancelled within 10 days of receipt. 2-5 Cruises Age 70s. We found her at the check in baggage area. Get expert advice, insider tips and more. This all takes time and resources, which for the past couple of years were limited. Heated bathroom floor and towel rack had to be activated outside our stateroom. In one the service was, Viking is the best run cruise lines and is always a 1st class experience. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. Share your photos and videos with others to prove the truth of your words. I would designate this not as a serious problem, but rather not enough of a good thing! We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. The Osso Bucco is fabulous. Most of the food was good. Helpful. Also the prospect of seeing Devil's Island was intriguing. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. Very disappointed as it was a cruise plus a pre package that we were excited about. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Feb 27, 2023 10:52 pm EST. Just realized that the cruise booked was from Antwerp to Amsterdam. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. All I got was 'you must pay in full for your trip before booking extras'. Fabulous Cruising in the Caribbean with Viking! This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. We also purchased, This was by far one of the best cruises I have been on. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. I want to take more Viking Ocean cruises, but I want to try new places. We also purchased, This was by far one of the best cruises I have been on. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Viking's World Cruises hit lots of those places.. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. This review was chosen algorithmically as the most valued customer feedback. For the most part we were very pleased with our cruise. First of all, we had the opportunity to see the lights 4 times. Search Close. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. As were we! I purchased two of each of the following through ACH: I signed up for an excursion $329 per person. 1. Both countries are great places to travel independently. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! Another. The food in The Restaurant (the main dining venue) was outstanding. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. Edcoulter. How often does a port get skipped on the British Isles Explorer? CC Help Jenn Booking Number 6307876 You will be able to leave a comment after signing in, By Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Powered by Invision Community. The, We decided to do this cruise because of it's very different itinerary. Privacy Policy, Terms of Service, Disclaimer. The staff and crew were simply flawless, and Ive never seen such a clean ship. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This complaint was posted by a verified customer. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. Obviously, we cannot go on the trip. Itineraries! All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. Thank you for sharing your comments here, Spwest. Isn't there a difference between trip interruption and missed ports? Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. I expect to see future World Cruises with different itineraries. The pools were well maintained and temps were comfortable. Same tour repeated each year, no deviations. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. This will surely increase the credibility of your complaint. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. Your email address will not be published. View deals, rates and port information. 2-5 Cruises Age 60s. Embarkation was very frustrating. Posted 6 hours ago. Thank you. 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. Menu. The even occurred in February of 2023. Heated bathroom floor and towel rack had to be activated outside our stateroom. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. This review was chosen algorithmically as the most valued customer feedback. Date of experience: February 18, 2023 They have dropped that itinerary. Desired outcome: The company left an official comment to this complaint. If the. Wish they would bring back their cruise through the Kiel Canal. Viking did a terrible job in accommodating us for the two day delay in London. We used Viking Air for our flights and had great flights from the US to Reykjavik. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. However, the cruise line has no control over sightings. By (Sorry, this is totally off topic, but had to add it.). We found this itinerary that checked both boxes! A van tour of Rio plus a not so good helo ride for free. This will surely increase the credibility of your complaint. It was never clear why there was initial confusion about this. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. A Viking Ocean ship sails in Croatia. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. 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