Cant clear ZDX cache or disable the darn thing. Try using a pac file for this user first, see if there is any issues. Do you have ipv6 enabled and if so, can you try with that disabled? We are investigating periods of slowness and/or increased latency. Other items under "System Preferences" seem to be okay. We are investigating periods of slowness and/or increased latency. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We've been monitoring Zscaler Cloud outages since October 7, 2019. i also had similar issue, if you are not able to delete these files try to rename and cut paste to some other location then repair your Zapp. After a minute or so of seeming like it established the connection, it's "on" and authenticated, it won't allow me to connect to my work computer using remote desktop, and about after a minute it turns off with Local FW/AV Error. We are investigating periods of slowness and/or increased latency. by TrevorH 2022/02/22 19:28:30, Post The ZCC client is certificate pinned and if there is a problem with the cert ZCC will not connect. Define the users and/or groups that you would like to provision to Zscaler Private Access (ZPA) by choosing the desired values in Scope in the Settings section. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. Can I check if all the necessary firewall rules have been open for this user? For additional information please reach out to Zscaler Support referencing this incident, , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. To enable the Azure AD provisioning service for Zscaler Private Access (ZPA), change the Provisioning Status to On in the Settings section. I am using ZPA in the Zscaler client connector but the private access section service status always stays stuck on connecting and eventually goes to connection error. Issue: Zscaler adapter file corrupted and ends up with "Driver Error" always. We are investigating periods of slowness and/or increased latency. Hi @matthews.loke - any findings and/or resolutions on this issue? If youre currently experiencing any traffic impacting issues please failover to your secondary DC. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Had a similar issue. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Zscaler Cloud goes down. This is an essential feature for complex services with many components Next Update ETA: 30 Minutes (7:50 UTC) Update - Mon, 20 Feb 2023 07:39:43 UTC This incident has been resolved. Im not able to see website error like 503, 302, 403 and others in the Wireshark. -If the above step did not resolve issue than download ZMTR tool fromhttps://zmtr.zscaler.com/-Use ZMTR tool to trace to the destination webserver to find out the latency to the website. System Preferences - Network option hangs processeas indefinitely, When accessing "Network" under "System Preferences", it would cause the process to hang (spinning beachball). -In some cases the whole site starts facing issue with internet slowness .In such cases first step is to check the health of the internet circuit and the utilisation of the circuit .If both are normal than follow below steps for Zscaler. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. Look at the captures and incase you are unable to find anything then raise a case with Zscaler and provide all details.Use below while raising case:-. I am afraid I do not know the answer to this yet.Howvwer I notice that 3.7.1.44 is not the official GA version on Zscaler portal.Where did you get it from and what is the feedback from Zscaler? We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. What should be done here? We are investigating periods of slowness and/or increased latency. Audit events may appear delayed. Would appreciate help from Zscaler engineers working in China. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Zscaler Cloud does not publish a feed of proactive maintenance events on their Really appreciate the work on this, its very usefull. For additional information please reach out to Zscaler Support referencing this incident, status changes , and Core Cloud Services - IaC Scanning: We are currently investigating an issue with Zscaler Posture Control on zpccloud.net Vulnerability Scans for Azure workloads are failing. Mobility has raised business productivity, but it's. brought its share of issues, as well. Yes Erkki .Thanks for the feedback.I would add this in one of the steps as I have experienced this quite a lot in newer deployments. There are two main options: You can check the Zscaler Cloud status page or Because of this behavior if any interface returning NX-Domian then the resolution will fail. any proposed solutions on the community forums. We had to create the Dword manually in registry for the first command which was not working as the Dword didnt exist. Thank you Ganesh. -To determine if Zscaler is the cause turn off Zscaler APP on user machine and check application access if it is working than Zscaler is the problem . Delete the below folders in the path (need admin privilege) For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. I got an ethernet usb adapter (1Gbps), same thing, it disconnects randomly. After a minute or so of seeming like it established the connection, it's "on" and authenticated, it won't allow me to connect to my work computer using remote desktop, and about after a minute it turns off with Local FW/AV Error. at ClientRequest.g (events.js:193:14) npm ERR! Step to Collect logs to send to Zscaler TAC for slowness investigation:-. b.Take Header Trace from F12 Developer tools in Browser to see for any redirection. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. Looks like no ones replied in a while. This is an interesting problem. Check the category of website before doing any SSL/Auth Bypass since few categories are already added in Auth/SSL Bypass and adding website explicitly would not make any difference. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. For additional information please reach out to Zscaler Support referencing this incident, status changes will be , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. ask a new question. We are investigating periods of slowness and/or increased latency. All zscaler services are currently online. notifications to StatusGator subscribers. The HTTP 407 Proxy Authentication Required client error status response code indicates that the request has not been applied because it lacks valid authentication credentials for a proxy server that is between the browser and the server that can access the requested resource. Zscaler Cloud Down or not working? My laptop can't connect to the internet - Zscaler is not working - Off Trusted Network error appears I have found in the help section some steps but I can't implement them because i do not have those option menus. This worked very well. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. Apple may provide or recommend responses as a possible solution based on the information Website if works at your end and not at customer end this would be mean Zscaler is the cause of the Problem. this solution was given to me by zscaler support and it worked for me. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. on Twitter. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. I need to connect to remote desktop for my work which isn't possible without connecting via zscaler Strangely this behavior is with a better vodafone network connection 30+ Mbps many thanks! once you have opened registry editor delete all the entries of zscalar folders. 1.Take screenshot of ip.zscaler.com2.On ip.zscaler.com page click on Connection Quality and than click on start test.Download and save the results . -Click on TAB Cloud status and Scroll down to see status of each Cloud Node . For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. 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